Benjamin Bryan
Durham,NC
Summary
An analytical and technical thinker with years of various experiences in sales. Known for developing relationships internally and eternally to drive business and solving technical business problems for customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Technology Strategist (SE)
NetApp
09.2019 - Current
- Provided technical expertise for the development and implementation of complex products and solutions for customers.
- Worked with the sales team to create opportunities for NetApp in a wide area of USPS customers.
- Utilized deep product knowledge to provide technical expertise to sales staff and the customer through product and solution presentations, and demonstrations.
- Conducted Proof of Concept for customers to test specific functionality /application.
- Assisted the sales staff in assessing potential application of company products to meet customer needs and prepared detailed product specifications for the development and implementation of customer products/applications/solutions.
- Worked with the Professional services, Support and Global support delivery teams to address any customer issues and escalations related to NetApp Products and solutions.
- Worked with the Partners, Alliances and the necessary ecosystem to stitch a comprehensive solution to customers.
- Trusted Advisor to many USPS customers.
Inside Sales Representative
NetApp
08.2015 - Current
- Driven pipeline and revenue within net new and existing install base for Civilian and Intelligence Federal customers
- Worked with a team of three to become a Subject Matter Expert (SME) on Flexpod supporting the federal inside sales team as a hybrid initiative
- As a SME provided valuable knowledge and expertise to colleagues, customers, partners, and distributors through webex calls, formal and informal meetings
- Developed better technical skills and vernacular for solo conversations with customers
- Supported current customers as a source of information for learning about NetApp products to generate most efficient use of our product in their data center
- Generated net new business within white space accounts through proactive outbound calling
- Successfully driven a discrete goal to over 100% achievement through strategic selling
- Communicated with field sales, subject matter experts, professional services, and operations on complex orders
- Traveled to various cities to present to many customers to discuss NetApp offerings with their Data Management and infrastructures.
Sales Support Representative
NetApp
01.2012 - 08.2015
- Quickly became the lead for all E-Series quotes using a specialized request tool
- Interfaced with product management to become the Subject Matter Expert for North America, South America, and APAC (Asia Pacific)
- Worked with a team on the Quote edge software release project for both Business Validation and Quote tool functionality defect repair
- Worked directly with Sales Representatives, Product Managers, and Engineers in building accurate quotes to meet the customer's needs
- Initially hired to assist with the e-series product line quoting rollout
- Provided accurate guidance on the E-Series products to account teams, and other SSRs
- Participated in multiple continuous improvement projects including Account Info Template creation and service now category research
- Nominated for Living our Values award in 2014
Education
Bachelor of Science in Business Administration and Economics -
University of North Carolina Greensboro
12.2016
Marine Biology -
University of North Carolina Wilmington
07.2007
Associates in Arts -
Bladen Community College
12.2004
Skills
- Strong communication abilities and understanding across various work groups and departments
- Managing a complex install base with all stages of sales by leveraging any internal resources available and understanding technical requirement for the customer
- Ability to identify, analyze and creatively solve problems with solutions that meet customer and business needs
- Strong understanding of NetApp technology and the various platforms
- Developing insight into needs of customers by listening and understanding what they perceive as valuable
- Building trust in relationships through credibility gained by exhibiting knowledge and performance
Certification
- AWS Business Professional APN
- Google IT Support Professional
- NSEP - NetApp SE Professional, Core
- NSEP - NetApp SE Professional, Cloud Data Services
- NSEP - NetApp SE Professional, Cloud Infrastructure
- NSEP - NetApp SE Professional, Data Protection
Timeline
Account Technology Strategist (SE)
NetApp
09.2019 - Current
Inside Sales Representative
NetApp
08.2015 - Current
Sales Support Representative
NetApp
01.2012 - 08.2015
Bachelor of Science in Business Administration and Economics -
University of North Carolina Greensboro
Marine Biology -
University of North Carolina Wilmington
Associates in Arts -
Bladen Community College
Similar Profiles
Eisra GademEisra Gadem
U.S Public Sector Marketing Specialist at NetAppU.S Public Sector Marketing Specialist at NetApp
Ranjith RRanjith R
Engineering Operations Lead at NetAppEngineering Operations Lead at NetApp
Marco BallestrasseMarco Ballestrasse
Sr. Director of Quality and Test Engineering at NetAppSr. Director of Quality and Test Engineering at NetApp
Rahul PanditaRahul Pandita
Sales Ops Program Manager at NetAppSales Ops Program Manager at NetApp
Elizabeth "Andro" HaywardElizabeth "Andro" Hayward
Summer Camp Counselor at Girl Scout North Carolina Coastal PinesSummer Camp Counselor at Girl Scout North Carolina Coastal Pines