Benjamin Burgess
Katy,TX
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at Dig World and Katy Quick Lube showcased my ability to solve complex problems and improve service delivery. Skilled in safety protocol adherence and mechanical troubleshooting, I excel in fast-paced environments, demonstrating a commitment to quality and teamwork. My proactive approach has significantly reduced job site accidents, underscoring my dedication to workplace safety and excellence.
Overview
2
2
years of professional experience
Work History
Lube Service Technician
Katy Quick Lube
10.2023 - 10.2024
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Greeted customers and answered questions about oil changes and other services.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Kept shop areas neat, clean, and free of safety hazards.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Dig World
Customer Service Representative
07.2022 - 05.2023
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Operated machining equipment safely with team of operators.
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Operated range of heavy equipment on regular basis with advanced skill.
- Moved equipment between job locations using truck and trailer.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Followed safety protocols while operating machinery.
- Adhered to instructions from supervisors and engineers onsite.
Education
High School Diploma -
Faith West Academy
Katy TX05-2023
Skills
- Quality assurance standards
- Safety protocol adherence
- Air Filter Replacement
- Battery Installation
- Hazardous waste management
- Gasket replacements
- Shipment Receiving
- Coolant flushes
- Bay maintenance
- Parts Ordering
- Preventive Maintenance
- Replacing parts
- Safety Checks
- Service Scheduling
- Belt Inspection
- Fluid Checks
- Oil Changes
- Automobile repair
- Flexible Schedule
- Customer Relations
- Power Tools
- Documentation skills
- Problem-solving capabilities
- Mechanical Troubleshooting
- Vehicle oil change
Timeline
Lube Service Technician
Katy Quick Lube
10.2023 - 10.2024
Dig World
Customer Service Representative
07.2022 - 05.2023
High School Diploma -
Faith West Academy
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