Benjamin Byers
Arcadia,CA
Summary
Problem-Solving professional with great communication skills and14 years’ experience working for a highly competitive company. Proven ability to pick up deliver food and non-food items undamaged and on time. Exceptional driving and parking skills with knowledge of Traffic Laws and Regulations which lead to decreased customer and legal complaints as they pertain to city and county ordinances. Demonstrated customer service evidenced by establishing great rapport with managers, donors, and the public.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Route Driver
Foothill Unity Center, Inc
Monrovia, CA
05.2010 - Current
- Performs routine vehicle inspections and maintenance to ensure safe operation of the ProMaster vehicles and box trucks
- Resolves issues and complaints or inquiries regarding pickups and deliveries, demonstrating excellent problem-solving skills
- Implements and manages a new routing system that optimized pick up routes, resulting in a30% reduction in route times
- Developed strong relationships with donors, providing exceptional service and addressing any concerns or issues promptly
- Manages and maintains accurate records of product quantities for efficient route planning and reporting
- Safely operates specialized equipment such as lift gates, forklifts, and pallet jacks when required for loading/unloading items
- Assists in training new route drivers on company policies, procedures, best practices, and routes
- Maintains a professional appearance and demeanor while interacting with donors and clients at all times
- Maintained accurate delivery records, including times, mileage, and customer signatures.
Dispatcher /Appointment Scheduler
Ready Pac / Personnel Plus
Lawndale, California
12.2006 - 10.2009
- Provided timely updates to customers regarding their orders or requests.
- Relayed work orders, messages or information using telephones or two-way radios.
- Mentored junior team members and managed employee relationships.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Analyzed operational data to identify trends and areas for improvement.
- Scheduling all in bound trucks and most out bound.
- Customer service.
- Work with buyers to schedule times and dates of product coming into plant.
- Work with production to know the needs of the plant.
- Computer usage and phones.
Education
Some college - Sales and Marketing
LA Trade Tech
Los Angeles, CA04.1992
High School Diploma -
Mark Kepple High School
Alhambra, CA06-1989
Skills
- Route Driving
- Delivery Driver Experience
- Box Truck
- Pallet Jack
- Warehouse Experience
- Forklift
- Driving
- Load & Unload
- Freight Experience
- Excellent customer service
- GPS and route planning
- Effective communication
- Record keeping
- Navigation proficiency
- Strong work ethic
Certification
- Driver's License
- Forklift Certification
- California Food Handlers Certification
Timeline
Route Driver
Foothill Unity Center, Inc
05.2010 - Current
Dispatcher /Appointment Scheduler
Ready Pac / Personnel Plus
12.2006 - 10.2009
Some college - Sales and Marketing
LA Trade Tech
High School Diploma -
Mark Kepple High School