Benjamin Caffardi
Pittsburgh,PA
Summary
Dynamic warehouse professional with extensive experience, excelling in logistics management and order fulfillment. Proven ability to enhance team performance through effective communication and conflict resolution. Skilled in forklift operation and committed to maintaining a safe, organized work environment while prioritizing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Warehouse Laborer
Service Partners
12.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Warehouse Specialist
Shaw Floors
08.2021 - 12.2023
- Verified amount of items received in orders and cross-checked with invoices.
- Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
- Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
- Loaded and unloaded items from and to shipping containers and vessels.
- Packaged items for safe shipment and protection from damage in transit.
- Checked packages and merchandise for damage and notified vendors.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used forklifts and pallet jacks to relocate products.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
Night Shift Supervisor
Scott Electric Company
06.2019 - 08.2021
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
Team Leader
Giant Eagle
10.2017 - 06.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
Assistant Night Manager
Kuhn's Market
03.2017 - 10.2017
- Coordinated with other departments to ensure seamless transitions between shifts so that guests consistently received excellent service around the clock.
- Conducted regular performance evaluations for night staff members, identifying areas for improvement and developing action plans accordingly.
- Ensured safety and security of guests, employees, and property by monitoring surveillance systems and conducting routine patrols throughout the premises.
- Collaborated with daytime management to implement improvements in hotel policies, procedures, and overall guest experiences.
Associate Care Management Coordinator
Gateway Health Plan
10.2015 - 03.2017
- Collaborated with healthcare providers to establish achievable goals for each patient''s care plan, promoting adherence and positive outcomes.
- Supported family members in understanding and managing their loved one''s health conditions through education and guidance.
- Reduced hospital readmissions by monitoring patients'' progress post-discharge and adjusting care plans as needed.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Customer Service Advocate
Highmark Health
07.2014 - 10.2015
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
- Developed comprehensive knowledge of company products and services to provide accurate information to customers.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Marketing Management
Community College of Allegheny County
Pittsburgh, PASkills
- Warehouse safety
- Loading and unloading
- Order picking
- Shipping and receiving
- Heavy lifting
- Product packaging
- Warehouse operations
- Pallet jacks
- Order preparation
- Stock replenishment
- Inventory management
- Shipment processing
- Logistics management
- Trailer unloading
- Willing to learn
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Forklift operation
- Task prioritization
Timeline
Warehouse Laborer
Service Partners
12.2023 - Current
Warehouse Specialist
Shaw Floors
08.2021 - 12.2023
Night Shift Supervisor
Scott Electric Company
06.2019 - 08.2021
Team Leader
Giant Eagle
10.2017 - 06.2019
Assistant Night Manager
Kuhn's Market
03.2017 - 10.2017
Associate Care Management Coordinator
Gateway Health Plan
10.2015 - 03.2017
Customer Service Advocate
Highmark Health
07.2014 - 10.2015
Marketing Management
Community College of Allegheny County
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