Benjamin Callahan
NYC,NY
Summary
Talented team leader with proven skills in diverse team management and staff training. Maximizes business profits with strong sales pushes and expense controls. Trained in food safety and health code requirements and very familiar with the agricultural food industry in N.Y.C.
Overview
6
6
years of professional experience
Work History
Fulfillment Manager
SASS
03.2022 - Current
- Used advanced planning tools to balance service, inventory and resource utilization levels.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Successfully designed and launched robust delivery systems covering NYC and beyond
- Monitored inventory levels and collaborated with vendors to meet needs.
- Oversee day-to-day shipping and receiving overseeing more than 500 packages per day.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Event Coordinator
SASS
09.2021 - 06.2022
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Led vendor negotiations to obtain cost-effective services and products.
Cafe Manager
787 Coffee
10.2020 - 11.2021
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Secured daily cash by verifying totals and making nightly deposits.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Restaurant Manager
Papa Ginos
01.2018 - 10.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Education
High School Diploma -
North Attleboro High School
North Attleborough, MA06.2019
Skills
- Staff Management
- Sales Tracking
- Billing and Payment Processing
- Event Preparation
- Hiring and Training
- Inventory Managment
- Sanitation Control
Accomplishments
Successfully launched a robust fulfillment platform within the food and beverage industry. Joining the SASS team at it's inception, I proudly managed shipping and delivery logistics and created all necessary training materials to build a highly proficient team capable of managing rapid and intense growth in a short period of time.
Timeline
Fulfillment Manager
SASS
03.2022 - Current
Event Coordinator
SASS
09.2021 - 06.2022
Cafe Manager
787 Coffee
10.2020 - 11.2021
Restaurant Manager
Papa Ginos
01.2018 - 10.2020
High School Diploma -
North Attleboro High School
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