Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Calloway

Parrish,FL

Summary

Seasoned operations management professional with 21 years of experience in Sales and Customer service. Hands-on leader adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and corporate policies, procedures and standards.

Branch Operations Manager dedicated to increasing efficiency, streamlining procedures, and improving employee morale with hands-on leadership style. Over 5 years of progressive warehouse experience.

Overview

22
22
years of professional experience

Work History

Assistant General Manager

Lowes Pro Supply
06.2023 - Current
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.

Operations Manager

Lowes Home Improvment
01.2020 - Current
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
  • Anticipated customer flow and work demand and redirecting efforts and schedules to ensure proper coverage.
  • Planning for sales spikes and maintained proper inventory levels to meet demands.
  • Looks for ways within departments to expand pro sales.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Pro Sales Manager

Home Depot
03.2003 - 01.2020
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Drives the execution of Pro Sales ans service activities; Including analyzing pro shopping trends by studying comps, penetration credit and local market trends.
  • Providing direction and feed back to Pro supervisor and developing business plans.
  • Worked with Supervisors and management team to ensure we had job lot quantities for all pro needs.
  • Worked with outside vendors to secure inventory and timely delivery of supplies to job sights
  • Worked closely with product management teams to relay customer feedback, driving continuous improvement of product offerings.
  • Established credibility with clients through subject matter expertise, leading to increased trust and stronger partnerships.

Education

High School Diploma -

Palmetto High School
Palmetto, FL
06.2000

Skills

  • Budgeting and forecasting
  • Policies and Procedures Implementation
  • Team Leadership
  • Relationship Development
  • Problem-solving
  • Operations management
  • Customer service
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Inventory management
  • Process improvement

Timeline

Assistant General Manager

Lowes Pro Supply
06.2023 - Current

Operations Manager

Lowes Home Improvment
01.2020 - Current

Pro Sales Manager

Home Depot
03.2003 - 01.2020

High School Diploma -

Palmetto High School

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