Benjamin Campbell
Greenville,SC
Summary
I am an experienced Food and Beverage Manager. I am a reliable Manager demonstrating high level of ownership and initiative, recognized for leading team initiatives and overseeing detailed employee training. I have proven abilities in: human resource management, payroll management, inventory balancing, cash handling, building productive working relationships, finance management, and much more. I am a skilled interviewer as well as being adept in conflict resolution. I have an in-depth understanding in guest satisfaction culture and the overall guest experience while working closely with employees to maximize productivity and optimize procedures. I'm a forward-thinking Manager with comprehensive experience implementing and planning innovations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
CentraArchy Restaurants
Greenville, SC
07.2020 - Current
- Work as a Front of House manager in operations, running smooth shifts and maintaining the top level of guest satisfaction as well as the highest level of operational standards for guest service, skills proficiency, and efficiency
- Work as an Back of House Manager in operations making sure the highest quality food products are produced on time and to guest standards and ensuring the highest cleanliness and health standards
- Running the bar program at California Dreaming doing all vendor orders for beer, wine, liquor while ensuring the scheduling and the compliance of the bartenders matches the changing menus and producing a quality bar product
- Interviewing, hiring, empowering and maintaining a vibrant, diverse, and dynamic team of people that operate a unique environment with exemplary standards and performance.
Food and Beverage Director
Carolina Country Club
Spartanburg, SC
04.2019 - 07.2020
- Scheduling serving, banquet, pool, and beverage cart staffs
- Hiring and new employee training, on-boarding
- Predictive ordering for beverage orders including beer, wine, and liquor
- Coordinating with event manger to schedule, organize, and execute excellent weddings, parties, and events
- Set design for large events
- Training and maintenance for seasonal pool and its staff
- Tracking and analyzing guest counts and restaurant traffic
- Special ordering for guest beverage requests
- Providing excellent service to the members of our country club and supporting their needs and providing special requests.
Restaurant Manager
Cheddar's Scratch Kitchen
Greenville, SC
08.2017 - 03.2019
- Writing floor plans
- Scheduling servers, and trainers
- Running smooth shifts
- Conducting Pre-Shift line-ups
- Training on POS systems
- Bartending
- Oversaw transition into DARDEN restaurant group
- Trained staff on new POS system, and smart kitchen
- Maintain highest level of guest satisfaction.
Bar Manager
Red Bowl Asian Bistro
Spartanburg, SC
04.2016 - 05.2017
- Create Weekly bar schedule
- Conduct weekly beer, wine, and liquor orders
- Bartending
- Delegate and supervise team sales goals and cleaning assignments.
Training Manager
Cracker Barrel
Greenville, SC
03.2011 - 06.2015
- Employee Training Coordinator (ETC) - New Hire Interviews, Onboarding and paperwork
- Training and active proficiency in seven skill positions including retail
- Effective scheduling for new hires and trainers - back of house, front of house, retail
- Effective Shift management - back of house, front of house, retail
- ETC of training store for upper SC district including but not limited to training Manager In Transition (MIT's)
- Required Weekly Shift Leading Hours.
Kitchen Manager
Wild Wing Cafe
Spartanburg, SC
01.2013 - 04.2014
- Kitchen Manager - Scheduling for back of house staff
- Expo training
- Proficiency in all kitchen skill positions
- Regularly required front of house management due to front of house experience.
Education
Pursuing Bachelor Degree in English -
University of South Carolina-Upstate
Skills
- Instructional Design
- Kitchen Management Experience
- Employee Orientation
- English
- Recruiting
- Human Resources
- Retail Management
- Interviewing
- Learning Technology
- Banquet Experience
- Curriculum Development
- Bartending
- Financial Management
- Staff Development
- Operations Management
- Expense Tracking
- Workforce Management
- Performance Management
- Marketing
- Schedule Preparation
- Budget Control
- Business Planning
- Negotiation
- Customer Relationship Management (CRM)
- Innovation management
- Strategic Planning
- Complex Problem-Solving
- Staff Management
- Time Management
- Verbal and written communication
- Team Leadership
- Project Management
- Human Resources Management
- Training and Development
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Hiring and Training
- Shift Scheduling
- Professionalism
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Active ServSafe Certification
Timeline
Manager
CentraArchy Restaurants
07.2020 - Current
Food and Beverage Director
Carolina Country Club
04.2019 - 07.2020
Restaurant Manager
Cheddar's Scratch Kitchen
08.2017 - 03.2019
Bar Manager
Red Bowl Asian Bistro
04.2016 - 05.2017
Kitchen Manager
Wild Wing Cafe
01.2013 - 04.2014
Training Manager
Cracker Barrel
03.2011 - 06.2015
Pursuing Bachelor Degree in English -
University of South Carolina-Upstate
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