Benjamin Carroll
Rockfall
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server/ Cashier/ Shift Lead
Pokemoto
05.2021 - 04.2025
- Directed staff to achieve ultimate workflow and effectiveness
- Trained new employees on customer interaction, and restaurant procedures.
- Maintained and managed inventories
- Ensured sanitation and safety of staff and facility
- Worked with POS system to place orders,
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Mastered opening and closing procedures
- Achieved above quality service to ensure customer satisfaction
Retail Worker /Warehouse Assistant
Cinder + Salt
07.2023 - 08.2023
- Assisted customers with inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems, ensuring accurate transactions and efficient service.
- Maintained store organization and cleanliness, promoting a welcoming environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Assisted in loading and unloading shipments, adhering to safety protocols and operational guidelines.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Gain knowledge about the screen printing process
- adhered to safety protocols when using equipment
Server/Cashier/Barista
Perk on Main
08.2020 - 05.2021
- Responsible for managing and balancing cash drawer
- Learned and operated barista station
- Developed understanding of food running management
- Gained experience within food truck environment
- Assisted in training of new employees
- Acquired knowledge in sustainability and ethical business practices
Education
High school Diploma -
Coginchaug Regional Highschool
Durham, CTAssociate of Arts - Communications
Middlesex Community College
Middletown, CT05-2025
Skills
- Fast Learner
- Communication Skills
- Adaptability
- Ability to Work Under Pressure
- Leadership Skills
- Detail Oriented
- Ability to Multitask
- Customer Service
- Ability to Work in a Team
- Point of Sales
- Social Media Strategy
- Basic 4k Camera Operation
- Proficient in Adobe Premiere
Timeline
Retail Worker /Warehouse Assistant
Cinder + Salt
07.2023 - 08.2023
Server/ Cashier/ Shift Lead
Pokemoto
05.2021 - 04.2025
Server/Cashier/Barista
Perk on Main
08.2020 - 05.2021
High school Diploma -
Coginchaug Regional Highschool
Associate of Arts - Communications
Middlesex Community College
Hobbies and Interests
Music, Film + Television, Nature, Fashion, Cooking
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