Benjamin Case
London,OH
Summary
Seasoned Operations Manager and talented leader, 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Honesty, integrity, professionalism, safety, and hard work to ensure the success of the company are my core principles. My goal as a Manager is to support my team in being as safe and efficient as possible while executing the vision of Sr. leadership. I'm always looking and listening for opportunities to refine and improve processes, there's always room to get better as an operation. I'm willing to get involved on the ground as necessary getting my hands dirty side by side with the team when needed to drive success and operational excellence.
Overview
17
17
years of professional experience
Work History
DC Operations Manager
Pilkington North America
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Manage 180 associates, three shifts, shipping, receiving, replenishment, inventory, maintenance, purchasing, headcount, safety, nine direct reports.
- Extensive SAP WM/IM system experience(key user North America), Microsoft 365, teams, SharePoint, MS forms, excel, pivot tables, formulas, production charts, etc.
Inventory and Replenishment Manager
Pilkington North America
09.2019 - 01.2023
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- Analyzed inventory data to identify and address stock discrepancies.
- Created and updated regular inventory reports and records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Developed and implemented policies and procedures for inventory management.
- Managed 60 associates, two shifts, receiving, replenishment, inventory, SAP system troubleshooting, IT projects, SAP key user WM/IM North America, 3 direct reports.
Inbound Supervisor
Pilkington North America
05.2017 - 09.2019
- Motivated workers to exceptional performance through implementation of new strategies.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed 25 associates, one shift, receiving, replenishment, stocking, inventory tracking, associate issues, attendance, timecards, bulk stock management.
- Managed offsite facility including offsite replenishment, inventory management, and close of facility.
Inbound Team Lead
Pilkington North America
05.2015 - 05.2017
- Collaborated with Supply Chain and inbound suppliers to support efficient receiving operation meeting production goals.
- Built positive relationships with suppliers, front office management, and carriers by providing exceptional support, communication, and professionalism.
- Demonstrated strong problem-solving skills when managing daily operational challenges including labor shortages, space constraints, excessive inbound product flow, associate problems, etc.
- Led 25 associates, one shift. designed and developed all inbound processes from ground up after departure of previous leader and implementation of new WM system. Led receiving and replenishment operation on 1st shift autonomously reporting to shift Supervisor based in shipping dept. Receiving logs, appointment schedules, inbound daily unload plan, carrier and supply chain communications, emails, excel, inventory tracking, bulk product management, CTPAT compliance, safety.
Distribution Associate
Pilkington North America
06.2012 - 05.2015
- Forklift operator
- Reach truck operator
- Order picker operator
- Worked through out distribution center in all depts over time loading, receiving, stocking, hanging, picking, etc.
Machine Operator
Showa Aluminum
02.2006 - 09.2009
- Operated machining equipment safely with team of operators.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Assembled evaporators and condensers for automobiles supplying Honda, Toyota, etc.
- Operated machinery to support with product assembly, furnace, assembly line.
Education
GED -
London GED Program
London, OH03.2006
Skills
- Multi-Site Operations
- Productivity Improvement
- Conflict Mediation
- Solution Development
- Distribution Center Management
- Workflow Planning
- Planning and Implementation
- Performance Monitoring and Evaluation
- Data Evaluation
- Policy and Procedure Implementation
Accomplishments
- SAP WM/IM Key User North America
- National MHE/Pedestrian Safety Project Team Leader
- $1.5 Mil. Bulk Racking Project Implementation Team Leader
- Implementation, Management, and Shutdown of Multiple Offsite Inventory Storage Facilities.
- Completion of Various Safety Improvement Projects.
- Development and Execution of Various SAP System Improvement Projects.
- Development and Execution of Various Process Improvement Projects.
Timeline
DC Operations Manager
Pilkington North America
01.2023 - Current
Inventory and Replenishment Manager
Pilkington North America
09.2019 - 01.2023
Inbound Supervisor
Pilkington North America
05.2017 - 09.2019
Inbound Team Lead
Pilkington North America
05.2015 - 05.2017
Distribution Associate
Pilkington North America
06.2012 - 05.2015
Machine Operator
Showa Aluminum
02.2006 - 09.2009
GED -
London GED Program
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