Benjamin Cassidy
Columbia,TN
Overview
3
3
years of professional experience
Work History
Technician
Ultium Cells
10.2023 - 01.2024
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
- Patched holes, sewed tears and ripped material or defected material.
- Maintained clean room environment.
- Tested systems, noting issues and completing preventive maintenance.
- Developed a understanding of battery process.
- Was apart of the company's launch crew.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Operated production machinery.
Service Specialist
Orielly Auto Parts
07.2022 - 09.2023
- Tracked customer service cases and updated service software with customer information.
- Replaced worn or broken parts on machines and equipment.
- Proactively identified opportunities for improvement within the service delivery process, implementing changes that led to tangible benefits for both customers and employees alike.
- Acted as a liaison between customers and technicians, ensuring timely completion of tasks and optimal communication throughout the process.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Positively engaged with customers and maintained professional appearance as company representative.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Line Cook
The Country Boy
06.2021 - 01.2022
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Addressed customer feedback professionally, implementing improvements where necessary to enhance the overall dining experience.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Increased kitchen productivity by keeping tools organized for easy access when needed.
- Prepared and cooked meals according to recipes and portion sizes.
- Grilled meats and seafood to customer specifications.
- Plated and presented all dishes to match established restaurant standards.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Education
High School Diploma -
Pen Foster
Scranton, PA12.2021
Skills
- Customer Interaction
- Operation Monitoring
- System Tests
- Attention to Detail
- Information Tracking
- Power Tools and Equipment
- Preventive Maintenance
- Repair Services
- Equipment Safety
- Heavy Lifting
- Troubleshooting
- Material Loading and Unloading
- Hot and Cold Foods
- Assembly Procedures
- Hand Tools
- Component Installation
- Machinery Operation
- Material Handling
- Pulling Parts
- Identifying Flaws
- Checking and Gauging
- Production Operations
- Organize Supplies
- Work Order Review
Timeline
Technician
Ultium Cells
10.2023 - 01.2024
Service Specialist
Orielly Auto Parts
07.2022 - 09.2023
Line Cook
The Country Boy
06.2021 - 01.2022
High School Diploma -
Pen Foster
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