Benjamin Celestin
Mastic Beach
Summary
Experienced in team leadership, customer service, and sales strategies. Leverage interpersonal skills to cultivate a productive team environment. Track record of enhancing store performance and customer satisfaction. Dedicated to driving results and exceeding expectations in every role undertaken.
Overview
6
6
years of professional experience
Work History
Merchandising Lead
Gap Inc- Gap Factory
11.2024 - Current
- Trained and mentored staff members on visual merchandising practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Conducted regular assessments of store layout, making data-driven adjustments to optimize traffic flow and product visibility.
- Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
- Review customer feedback and collaborate with General manager on steps forward to enhance the customer experience.
Assistant Manager
Gap Inc- Gap Factory
06.2024 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Trained new hires on product knowledge, enhancing their ability to sell confidently.
- Developed strong client relationships for repeat business and increased referrals.
- Trained associates in successful sales and performance strategies.
- Trained associates on pitching our store credit card to increase repeat customers.
- Collaborated with General Manager to create strategic plans to increase sales.
- View customer feedback and update store needs to meet customer satisfaction.
Product Operations Lead
Gap Inc- Gap Outlet
11.2023 - 06.2024
- Enhanced team productivity by providing ongoing training and development opportunities.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Oversee stores shipment delivery and replenished the product onto the sales floor to ensure customer shopping satisfaction.
- Oversee and maintain high efficiency in all operational processes as in Buy Online Pick-up in Store, Ship from Store, and replenishment,
- Maintain a clean, organized, safe and efficient back of house space.
- Managed and allocated staff and material resources to meet production goals.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Sales Associate
Gap Inc- Gap Factory
10.2020 - 11.2023
- Over my four years at Gap I have developed excellent customer service skills, offered great backroom assistance, replenished the floor with merchandise from the stockroom, offered knowledge about products or services, complete online orders for customers, and I've worked the register.
- I have also done markdown pricing of sale items and updated stores promotional offers through company directives.
- While at Gap I have also been awarded employee of the month.
Equipment Repair Assistant
Celtech Electronics
11.2019 - 02.2020
- Disassemble broken or defective equipment to facilitate repair and reassemble equipment when repairs are complete.
- Transfer tools, parts, equipment, and supplies to and from work stations and other areas.
- Assemble and maintain physical structures, using hand or power tools.
- Michael French, Owner, Celtech
- +1 (718) 413-0133
- CELTECHCCI@gmail.com - Boss REFERENCES
Ride Attendant
Festival Fun Parks / Splish Splash
06.2019 - 09.2019
- Ride attendant and customer service.
- Check supplies to ensure adequate availability.
- Instruct and monitor patrons' facility use to ensure that rules and regulations are followed so that safety and order are maintained.
- Refer guest problems or complaints to supervisors.
- Procure beverages, food, and other items as requested.
Education
High School Diploma -
William Floyd Highschool
Mastic Beach, NY06-2021
Skills
- High school graduate with a 33 GPA
- 4 years of work experience
- Customer experience
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
Additional Information - Volunteer Experience
Volunteer coach youth basketball
Timeline
Merchandising Lead
Gap Inc- Gap Factory
11.2024 - Current
Assistant Manager
Gap Inc- Gap Factory
06.2024 - 11.2024
Product Operations Lead
Gap Inc- Gap Outlet
11.2023 - 06.2024
Sales Associate
Gap Inc- Gap Factory
10.2020 - 11.2023
Equipment Repair Assistant
Celtech Electronics
11.2019 - 02.2020
Ride Attendant
Festival Fun Parks / Splish Splash
06.2019 - 09.2019
High School Diploma -
William Floyd Highschool
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