Benjamin Joseph Chang
Richmond,TX
Summary
Executive experienced in leading teams and driving improvements to maximize organizational returns. Brings skills in strategic planning and business forecasting. Looking to apply knowledge and abilities in career-oriented position focused on surpassing benchmarks and driving success.
Overview
22
22
years of professional experience
Work History
Chief Administrator
Baylor College Of Medicine
Houston, TX
08.2020 - Current
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
- Developed quarterly business plans to evaluate cost projections.
- Leveraged data, implemented new technology and revised procedures to support change.
- Conducted scheduled annual review and evaluation of systems and processes to maintain efficiency and proficiency across enterprise.
- Partnered with business leaders to achieve financial performance, expand clients and services and foster inclusive culture for all employees.
- Developed corrective action plans for potential areas of compliance vulnerability.
- Established Diversity, Equity & Inclusion policies and procedures to promote company culture and vision.
- Led operational oversight and budgetary supervision for BCM sites across Harris and surrounding counties; spanning hospitals, clinical locations, and research labs.
- Reengineered the department to establish top-performing groups while decreasing costs by 3% year over year.
Department Administrator
Baylor College Of Medicine
Houston, TX
02.2018 - 08.2020
- Led and managed operational and strategic planning, fiscal management and administrative oversight of facilities, equipment and personnel.
- Expanded department portfolio from $38M to $50M
- Determined, monitored and controlled expenditures required to manage operational, research, clinical, education, and personnel expenses of department.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Educated and assisted faculty, staff and students in navigating applicable regulations, policies and procedures.
- Developed budget proposals, policies and fiscal guidelines supporting department goals and growth.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Epic & SAP software.
Regional Director
Rogers Behavioral Health
Tampa, FL
01.2014 - 02.2018
- Oversaw high profile national projects through planning, designing, and scheduling phases.
- Founded and expanded the Tampa operation to include seven programs in the first three years.
- Worked collaboratively with executive leaders to implement new procedures and corrective actions to improve quality and revenue.
- Developed and implemented strategic plans enabling facilities to meet budgetary and quality assurance goals.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Fostered excellence by example by "setting pace" and being a hands on mentor to clinical and administrative staff.
- Implemented successful healthcare program through professionalism, quality of care, training and patient satisfaction.
- Produced monthly financial reports including income statements, balance sheets and cash flow statements for presentation to executives and board of directors.
- Promoted Joint Commission compliant practices and established well coordinated strategies and procedures to reduce risks.
- Drove team success through shared vision and recognition of quality performance.
Manager of Fiscal & Business Administration
University Of South Florida College Of Medicine
Saint Petersburg, FL
01.2010 - 02.2014
- Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.
- Developed annual budgets in collaboration with financial director.
- Drafted reports for leadership for use in strategic planning and decision making.
- Managed high volumes of financial activity in fast-paced, academic hospital environment.
- Generated revenue and reduced costs by recommending innovative research and clinical alternatives.
- Managed 10 team members across three sections of Pediatrics.
- Created analytical framework for identifying and developing financial growth opportunities.
- Identified and investigated variances to financial plans and forecasts.
- Forecasted operating costs for scheduled projects by strategizing with other departments.
- Developed and transformed finance and operations team from transactional to analytical to provide enhanced business support.
Grant Administrator & Accountant
University Of Minnesota Medical School
Minneapolis, MN
09.2006 - 09.2009
- Examined awards for alignment with need and suitability of terms and conditions.
- Increased portfolio value of annual clinic and research portfolio to $13M.
- Conducted basic and in-depth research to meet grant investigation needs.
- Completed pre and post-award research activities while delivering excellent customer service.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, portfolio net worth and assets.
- Oversaw grant editing process completion and applied updates for error-free submissions.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
Data Transcriber
Internal Revenue Service, IRS
San Antonio, TX
01.2006 - 09.2006
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Compiled information and input into IRS Confidential database.
- Verified data files prior to entry to maintain high data accuracy.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Reviewed completed work for compliance with regulations.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Leasing Manager
Village Green Management
St Louis Park, MN
06.2004 - 10.2005
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Developed and implemented tactical marketing plans to consistently fill 185 unit complex.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Senior Accounts Payable Specialist
University Of Minnesota - Twin Cities
St Paul, MN
07.1999 - 09.2003
- Provided accounts payable expertise to 8 divisions, exceeding $20M annually.
- Audited departmental procurement reports to check for and correct billing errors.
- Communicated with vendors to resolve discrepancies impeding payments.
- Reviewed and submitted purchase orders for equipment, supplies and professional services.
- Matched purchase orders to invoices and logged invoices into computer.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Charged pertinent expenses to accounts.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
Education
MBA - International Business & Social Entrepreneurship
Kate Tiedeman School of Business At USF
St Petersburg, FL12.2014
Bachelor of Arts - Cultural Anthropology
University of Minnesota - Twin Cities
Minneapolis, MN12.2002
Skills
- Industry Expertise
- Strategic Planning
- Leadership and People Development
- Health Economics
- Change and Growth Management
- Business Development and Planning
- Performance Tracking and Evaluations
- Annual Planning
- Executive Leadership
- Managing Operations and Efficiency
- Portfolio Management
Accomplishments
- Administrator Leadership Council - Founding Vice Chair 2019
- Leadership Spotlight Article - Operations during Hurricane Irma 2017
- Presenter & Panelist - The Art of Growth Hacking 2017
- Outstanding Staff Award - University of South Florida 2011
- Outstanding Service Award - University of Minnesota 2009
- Accuracy in Accounting Award - Internal Revenue Service 2006
- Letter of Commendation - State of Minnesota DOC 2004
Timeline
Chief Administrator
Baylor College Of Medicine
08.2020 - Current
Department Administrator
Baylor College Of Medicine
02.2018 - 08.2020
Regional Director
Rogers Behavioral Health
01.2014 - 02.2018
Manager of Fiscal & Business Administration
University Of South Florida College Of Medicine
01.2010 - 02.2014
Grant Administrator & Accountant
University Of Minnesota Medical School
09.2006 - 09.2009
Data Transcriber
Internal Revenue Service, IRS
01.2006 - 09.2006
Leasing Manager
Village Green Management
06.2004 - 10.2005
Senior Accounts Payable Specialist
University Of Minnesota - Twin Cities
07.1999 - 09.2003
MBA - International Business & Social Entrepreneurship
Kate Tiedeman School of Business At USF
Bachelor of Arts - Cultural Anthropology
University of Minnesota - Twin Cities
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