Benjamin Childers
Sales Manager
Chicago,IL
Summary
Goal-oriented manager with distinguished experience in the luxury furniture industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
MillerKnoll
Chicago, IL
09.2023 - Current
- Flagship studio for Herman Miller and Design Within Reach in Chicago's West Loop
- Developed and implemented strategies to increase sales and profitability, with highest % to plan and YoY growth of any DWR studio as well as the 2nd highest Operation Income % in the company
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale resulting in highest Employee Satisfaction Survey results 3 years in a row and a 90% retention rate over 4 years
- Developed Trade Business since New Store Opening in 2021 bringing in over 1500 new trade partners and consistent YoY growth
Assistant Store Manager
MillerKnoll
Chicago, IL
02.2021 - 09.2023
- Executed New Store Opening as sales leader for Herman Miller and Design Within Reach teams at flagship new-concept studio in Chicago
- Cultivated relationships with 2.5k+ new Residential and Trade clients, generating $14m+ in store sales
- Surpassed personal sales goal every quarter since opening, generating $2.4m+ in sales
- Achieved 95% employee retention rate 2 years after opening
- Delivered exceptional client experience and order management during Global Supply Chain Crisis caused by Covid-19, maintaining Net Promoter Scores above company targets every quarter since opening
Store Manager
Casper
Chicago, IL
02.2020 - 02.2021
- Executed two New Store Openings in Chicago as Store Manager
- Achieved 90%+ retention rate across both locations
- Generated $1.8m+ in sales, with both stores surpassing goal every month
- Maintained highest Net Promoter Scores in fleet across every quarter by prioritizing client experience in every interaction
Assistant Store Manager
Casper
Chicago, IL
04.2018 - 02.2020
- Executed two New Store Openings in the Chicago and St Louis areas as Assistant Store Manager, with Chicago location one of the first openings for company's Brick & Mortar Initiative
- Achieved 90%+ retention rate across both locations
- Surpassed store sales goals every quarter, with 20%+ growth year over year
- Cultivated client-first experience leading to highest Net Promoter Scores in fleet 7 of 8 quarters
Guest Service Team Leader
Target
Chicago, IL
01.2016 - 04.2018
- Executed 4 New Store Openings as part of Target's small format store initiative
- Established omnichannel store protocols for in-store fulfillment and trained entire store staff on proper execution, leading to highest Customer Satisfaction Survey scores in Midwest region.
- Increased Front-End Revenue at my home location by 70%
- Achieved highest retention rate in district, among hourly team members, for both calendar years of my employment
Store Manager
Abercrombie & Fitch
Coralville, IA
01.2015 - 01.2016
Education
Bachelor of Arts - Psychology
University of Iowa
Iowa City, IA 09.2011 - 05.2015
Skills
CRM (Salesforce)
Training & Coaching
Collaborative
Relationship Cultivation and Retention
Conflict Resolution Skills
Timeline
General Manager
MillerKnoll
09.2023 - Current
Assistant Store Manager
MillerKnoll
02.2021 - 09.2023
Store Manager
Casper
02.2020 - 02.2021
Assistant Store Manager
Casper
04.2018 - 02.2020
Guest Service Team Leader
Target
01.2016 - 04.2018
Store Manager
Abercrombie & Fitch
01.2015 - 01.2016
Bachelor of Arts - Psychology
University of Iowa
09.2011 - 05.2015