Jessica Johnson
Columbia,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Estate and Property Management
Jesse Williams Estate
01.2024 - Current
- Monitored, investigated and resolved ongoing concerns on properties.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with legal counsel to manage the estate.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Proven ability to develop and implement creative solutions to complex problems.
- Currently helping owner renovate and prep a property to become a rental.
Owner and Operator
Green Dream Cleaning
02.2021 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Organized, maintained and updated information in computer databases.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- I managed and maintained over 40 clients.
Contract Cleaner
Katrina Corvanos
02.2023 - 03.2024
- Developed and implemented comprehensive cleaning plan for entire building.
- Developed customized cleaning plans for diverse clientele, considering unique requirements and preferences of each client.
- Communicated effectively with clients to address their specific needs and concerns regarding cleanliness levels.
Cleaning Manager
Martin Delany and Ricci
10.2022 - 03.2024
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
Personal Assistant and Property Manager
Heather B. Davis, MPH, MEASURE Evaluation
02.2021 - 03.2024
- Developed and implemented activities to improve clients' quality of life.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Accomplished project deadlines by assisting with task completion whenever required.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Handled all insurance claims on home after damages
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Cleaning Specialist
Collaborative Solutions
05.2023 - 01.2024
- Maintained a safe environment for clients by adhering to strict cleaning protocols and guidelines.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Assistant Manager
Champlain Farms
05.2015 - 10.2017
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Shift Supervisor
Planet pizza
12.2006 - 02.2008
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed staff hiring, training and supervision.
- Trained new employees and delegated daily tasks and responsibilities.
- Built relationships with customers and managed accounts to drive revenue and profit.
Manager on Duty
Movie Gallery
01.2005 - 11.2006
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
Mohave High School
Bullhead City, AZ05.2004
Skills
- Time management
- Records Organization and Management
- Microsoft word
- Documentation review
- Interpersonal Communication
- Goal Setting
- Decision-Making
- Problem-solving aptitude
- Process Improvement
- Customer Service
Timeline
Estate and Property Management
Jesse Williams Estate
01.2024 - Current
Cleaning Specialist
Collaborative Solutions
05.2023 - 01.2024
Contract Cleaner
Katrina Corvanos
02.2023 - 03.2024
Cleaning Manager
Martin Delany and Ricci
10.2022 - 03.2024
Owner and Operator
Green Dream Cleaning
02.2021 - Current
Personal Assistant and Property Manager
Heather B. Davis, MPH, MEASURE Evaluation
02.2021 - 03.2024
Assistant Manager
Champlain Farms
05.2015 - 10.2017
Shift Supervisor
Planet pizza
12.2006 - 02.2008
Manager on Duty
Movie Gallery
01.2005 - 11.2006
High School Diploma -
Mohave High School