Summary
Overview
Work History
Education
Skills
Qualifications Technical Skills
References
Work Availability
Quote
Timeline
Generic
Benjamin Chisolm

Benjamin Chisolm

Program Manager
Tamarac,FL

Summary

Secure a challenging management position where my superior interpersonal skills and education can be used in a team-centered business environment. My strengths are providing excellent customer service, creative problem solving and being a real team player who genuinely likes working with people. I am an ambitious, self motivated and determined individual. Customer-oriented Program Manager with over 7 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements within Waste, Healthcare, and Supply Management. Decisive leader ready to leverage background in program management to expand organizational success.

Overview

29
29
years of professional experience

Work History

Program Manager

Stericycle Environmental Solutions
Miami, FL
10.2016 - 11.2023

Under direction from the National Ops Director manages the daily activities of Healthcare Specialist from South Carolina to Florida area ensuring regulatory, safety / compliance and operating productively and profitably for Hospitals and Stericycle

Makes every reasonable effort to select, train, and develop qualified, diverse workforce

Establishes and communicates performance standards and objectives; conducts performance appraisals

Recommends salary adjustments, promotions, transfers and dismissals

Monitors operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources

Administers all Company policies and procedures, communicates to staff, interprets, as necessary, and ensures compliance and safety

Monitors and ensures that employees are performing their functions safely and productively

Makes recommendations for changes or improvement, when necessary, in order to prevent accident or injuries

Monitors department work productivity, reports on trends, recommends, and implements changes to continually improve work productivity

Ensures that entire region is within regulatory compliance, including transfer stations, trucking, office and support facilities within the operation

Reviews all applicable regulatory paperwork

Ensures continual improvement of productivity standards and worker safety performance in all phases of the operation

Pro-actively interfaces with area peers to achieve business goals

Initiates actions to assure timely resolution of identified hazards or unsafe conditions or practices

Trains Dock attendant’s and employees, when necessary

Ensures adequate level of supplies and equipment and purchases supplies and equipment, when needed

Performs other related duties as required or requested

Negotiates with vendors and sub-contractors to be certain all services are completed in a compliant and cost-effective manner

Healthcare Sustainability Specialist

Stericycle
Doral, FL
01.2013 - 09.2016
  • Scheduling of Education with customer to produce desire results
  • Monitor all invoices for accuracy
  • Serve as the main point of contact for all service related issues
  • Very knowledgeable of the Waste Removal Industry (MSW, RMW, & Recycling)
  • Serve as the project leader in managing key service conversions
  • Monitors performance of each service provider to ensure their performance and cost goals are being achieved
  • Manage Accounts in multiple states via remote communications and on-site visits
  • Build and maintain good relationships with key decision makers within assigned accounts and keep them informed of the program’s progress
  • Remain up-to-date and knowledgeable on each of the regulations associated with the waste stream we manage (i.e., EPA, DOT, OSHA, The Joint Commission and any other state or local regulations)
  • Ensure Stericycle gross profit goals are achieved
  • Ensure high customer satisfaction.

Integrated Waste Sustainability Supervisor

Stericycle
Doral, FL
01.2011 - 01.2013
  • Serve as the project leader in managing key service conversions
  • Monitors performance of each service provider to ensure their performance and cost goals are being achieved
  • Build and maintain good relationships with key decision makers within assigned accounts and keep them informed of the program’s progress
  • Remain up-to-date and knowledgeable on each of the regulations associated with the waste stream we manage (i.e., EPA, DOT, OSHA, The Joint Commission and any other state or local regulations)
  • Ensure Stericycle gross profit goals are achieved
  • Ensure high customer satisfaction.

Warehouse Supervisor

DVA Laboratory Services, Inc.
Ft. Lauderdale, FL
01.2004 - 01.2011
  • Manage a team performing materials management function
  • Review competitive pricing for products and vendors
  • Manage inventory controls
  • Liaison to clients for supply orders
  • Apply safety and security policies.

Assistant Supervisor (Electronic Material Handler)

Ericson Redeployment Center
Delray Beach, FL
01.2000 - 01.2004
  • Managed inventory (SAP R/3 System)
  • Supervised a team performing materials management function
  • Coordinated Receiving Standard Operating Procedures
  • Maintained organizational files, records and reports
  • Applied safety and security measures.

Customer Service Representative

Arch Communications
Ft. Lauderdale, FL
01.1998 - 01.2000
  • Answered all billing queries
  • Programmed equipment using associated software
  • Handled cancellation of accounts
  • Well versed in products for retention sales
  • Maintained service list
  • Offered special discounts or promotions to customers for retention.

Infantry Soldier / Motor Transport Operator

U.S. Army
Ft. Lewis, WA
01.1995 - 01.1998
  • Performed basic communication function
  • Operated prescribed communications equipment
  • Maintained organizational files, records, and reports
  • Maintained and operated various types of motor vehicles, including driving officers
  • Applied safety and security measures
  • Managed inventory
  • Received, interpreted, and disseminated upper management instructions to assigned personnel
  • Packaged hazardous materials (fuel and ammunition).

Education

Associates Degree -

Everest University
12.2010

Compliance Training
12.2005

Customer Service 1 and 2 Course
12.2000

Motivation and Communication Skills Course
12.1997

Combat Lifesaving Course
12.1996

Infantry Training Course
12.1995

Graduate -

Shawnee Mission High School
12.1995

Skills

  • Supply Chain Management
  • P&L Management
  • Compliance Enforcement
  • Strategic Planning
  • Vendor Relationship Management
  • Business Development
  • Regulatory Compliance
  • OSHA Compliance
  • Operations Management
  • Customer Service
  • Program Performance Analysis
  • Resource Management
  • Team Development
  • Project Management
  • Contract Development
  • Partnership Development
  • Revenue Growth
  • Quality Control
  • Employee Scheduling
  • Program Reviews
  • Logistics Operations
  • Remote Team Management
  • Supply Chain Distribution
  • Resource Allocation
  • Interpersonal Skills
  • Good Judgment
  • Risk Analysis and Management
  • Vendor Management
  • Problem-Solving
  • Community Outreach
  • Work Planning and Prioritization
  • Work Delegation
  • Vendor Sourcing
  • Organizational Performance
  • Project Coordination
  • Team Leadership
  • Flexible and Adaptable
  • Process Improvement
  • Detail Oriented
  • Effective Negotiations
  • Product Development
  • Decision-Making
  • Team Training and Development
  • Sales and Marketing
  • Relationship Building
  • Documentation Proficiency
  • Critical Thinking
  • Program Leadership
  • Multi-Operations Management
  • Team Management
  • Training and Development
  • Proficient in MicroSoft Office 360, SAP, Salesforce
  • Public Speaking
  • Policy and Procedure Improvements
  • Cultural Sensitivity
  • Budget Coordination
  • Vendor management
  • Supply chain distribution
  • Operations management

Qualifications Technical Skills

  • Analytical analysis of monthly inventory reports, to support upper management
  • Ability to plan and supervise the work of others
  • Strong relationships with customers, vendors and employees
  • Knowledge of all hospital related waste streams, Hazardous Materials and OSHA Regulations
  • Ability to troubleshoot and execute effective solutions
  • Proficient with inventory management systems: SAP R/3, BMC Remedy Action Request Systems, Solomon Solutions, Microsoft Office Suites

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Program Manager

Stericycle Environmental Solutions
10.2016 - 11.2023

Healthcare Sustainability Specialist

Stericycle
01.2013 - 09.2016

Integrated Waste Sustainability Supervisor

Stericycle
01.2011 - 01.2013

Warehouse Supervisor

DVA Laboratory Services, Inc.
01.2004 - 01.2011

Assistant Supervisor (Electronic Material Handler)

Ericson Redeployment Center
01.2000 - 01.2004

Customer Service Representative

Arch Communications
01.1998 - 01.2000

Infantry Soldier / Motor Transport Operator

U.S. Army
01.1995 - 01.1998

Associates Degree -

Everest University

Compliance Training

Customer Service 1 and 2 Course

Motivation and Communication Skills Course

Combat Lifesaving Course

Infantry Training Course

Graduate -

Shawnee Mission High School
Benjamin ChisolmProgram Manager