Benjamin Claiborne
Summary
Results-driven professional with extensive experience in unit management and team leadership. Known for improving operational efficiency and fostering collaborative work environment. Reliable and adaptable with strong focus on achieving team goals and delivering high-quality results.
Experienced with overseeing unit operations and leading diverse teams. Utilizes strategic planning and resource management to enhance productivity and efficiency. Track record of implementing process improvements and fostering supportive team culture.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Unit Manager
Waffle House
10.2022 - Current
- Collaborated with team members to enhance operational efficiency and workflow processes.
- Implemented best practices for maintaining a clean and organized workspace.
- Contributed to daily operations by performing routine quality checks on products.
- Monitored equipment performance to ensure optimal functionality and safety standards.
- Engaged in problem-solving efforts to address operational challenges promptly.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Led cross-functional teams to enhance operational efficiency and meet strategic objectives.
- Established key performance indicators to monitor progress and ensure alignment with organizational goals.
- Maintained high standards of cleanliness, sanitation, and safety throughout the restaurant.
- Managed the restaurant's budget, ensuring expenses were within allocated limits and identifying areas for cost savings.
Delivery Assistant
Ashley Furniture Homestore
08.2021 - 10.2022
- Coordinated deliveries to ensure timely and accurate order fulfillment.
- Assisted in route planning to optimize delivery efficiency and reduce delays.
- Maintained communication with customers regarding delivery status and updates.
- Verified shipment contents for accuracy before dispatching to clients.
- Provide excellent customer services
- Consistent heavy lifting with zero incidents
Interior Design Assistant
Turners Furniture
12.2018 - 07.2021
- Assisted in developing interior design concepts and presentations for client projects.
- Coordinated project schedules, ensuring timely completion of design phases and deliverables.
- Conducted on-site measurements and assessments to ensure design accuracy and feasibility.
- Unload merchandise from truck
- Interior design
- Delivery Associate
- Consolidate merchandise in warehouse
- Assemble and repair merchandise/furniture
- Inventory
- Over pick-ups when the customers come and receive there merchandise
- Maintenance
Correctional Officer
Department of Corrections- Ga
08.2014 - 05.2018
- Supervise activities of inmates.
- Aid in rehabilitation and counseling of offenders.
- Inspect facilities to ensure that they meet standards.
- Search inmates for contraband items.
- Report on inmate conduct.
- Received and accounted for personal possessions and determined inmate work assignments.
- Responded to inquiries from the public, other staff, inmates and visitors.
- Determined and assigned inmates to appropriate housing.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Made sure holding areas were cleaned and that prisoners were served meals on time.
- Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Retail Sales Associate
Shoe Carnival
10.2013 - 07.2014
- Worked with the management team to implement the proper division of responsibilities.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Monitored security and handled incidents in a calm and professional manner.
- Identified potential shoplifters and alerted management.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Preserved a perfect attendance record for 7 months.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Sales Associate
Walmart
06.2008 - 10.2010
- Developed positive customer relationships through friendly greetings and excellent service.
- Suggested accessories and complementary purchases.
- Updated computer inventory listings.
- Stocked shelves and supplies and organized displays.
- Worked collaboratively in team environment.
- Prepared merchandise for sales floor.
- Trained and served as a peer coach for new sales associates.
- Helped customers with questions, problems and complaints in person and via telephone.
Education
BBA - Management
Fort Valley State University
Fort Valley, GA05-2014
High School Diploma -
Americus Sumter County High School
Americus, GA05-2008
Skills
- Sales management
- Workforce planning
- Behavioral management
- Documentation review
- Quality control
- Staff training
- Safety enforcement
- Staff scheduling
- Staff development
- Payroll
- Supply management
- Budget planning
Certification
- Licensed servsafe - [February 2023 to February 2028]
Timeline
Unit Manager
Waffle House
10.2022 - Current
Delivery Assistant
Ashley Furniture Homestore
08.2021 - 10.2022
Interior Design Assistant
Turners Furniture
12.2018 - 07.2021
Correctional Officer
Department of Corrections- Ga
08.2014 - 05.2018
Retail Sales Associate
Shoe Carnival
10.2013 - 07.2014
Sales Associate
Walmart
06.2008 - 10.2010
BBA - Management
Fort Valley State University
High School Diploma -
Americus Sumter County High School
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