Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Clark

Odenville

Summary

Flexible Leader successful at reducing costs, increasing productivity and maximizing customer satisfaction. Development focused with strong communication and conflict resolution abilities. Years of progressive leadership experience. Creates and expands on relationships with vendors, clients, and customers for the benefit of all.

Overview

7
7
years of professional experience

Work History

Back of House Operations Director

Chick-fil-A
10.2023 - Current
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Hardware Analyst

Prestige Staffing For Chick-fil-A
10.2022 - Current
  • Responsible for coordinating additional hardware requests and ensuring that they are fulfilled according to Chick-fil-A standards and the restaurant Operator's expectations. Main point of contact between customers and vendors to streamline communication and complete installations within desired timeframe.
  • Met with hardware vendors to communicate hardware needs for Chick-fil-A, as well as discussing ongoing issues and support.
  • Weekly follow up with customers to gather feedback and determine quality of service from vendors.
  • Facilitate Return Merchandise Authorization (RMA) hardware, including the collection of outstanding equipment from restaurants and the fulfillment of outstanding RMA's from available inventory.
  • Oversee monthly IT support fee administration. This included auditing hardware for all locations, review of restaurant additions/closures, and maintaining spreadsheet of all charges to be distributed to accounting for monthly invoicing.


General Manager

Hero Doughnuts & Buns
11.2021 - 08.2022
  • Oversee flagship location of company. Responsible for all daily operations, setting goals, and creating a team centered around guest satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Introduced new methods, practices, and systems to reduce turnaround time and increase speed of service.

Kitchen Director

Chick-fil-A
02.2018 - 11.2021
  • Responsible for serving community with delicious, craveable food that meets and exceeds Chick-fil-A quality standards.
  • Manage All Back of House HR needs, including scheduling and staffing
  • LEAN Inventory management & monitor Food Cost
  • Oversee Cleanliness & Maintenance of kitchen equipment
  • Accountable for all local health code regulations and all company food safe guidelines.
  • Development of staff - Coordinators, Team Leaders, Certified Trainers, Advanced Team Members.

Hospitality Director

Chick-fil-A
02.2017 - 01.2018
  • Enthusiastically led team to serve local community with fast, remarkable service.
  • Manage all Front of House HR needs, including scheduling and staffing
  • Development of staff - Supervisors, Team Leaders, and Advanced Team Members.
  • Contact and correction of any guest issues.
  • Coordination of operational procedures, including use of mobile outside ordertaking

Education

Bachelor of Arts - Journalism

University of Alabama
Tuscaloosa, AL
05.2016

No Degree - General Studies

Jefferson State Community College
Birmingham, AL
05.2012

Skills

  • HR Management
  • Customer Relations
  • Team Development Focus
  • LEAN Inventory Management
  • Food/Workplace Safety Priority
  • Quality Driven
  • Sets, Meets, and Exceeds Goals
  • Customer Accounts Management
  • Microsoft Excel

Timeline

Back of House Operations Director

Chick-fil-A
10.2023 - Current

Hardware Analyst

Prestige Staffing For Chick-fil-A
10.2022 - Current

General Manager

Hero Doughnuts & Buns
11.2021 - 08.2022

Kitchen Director

Chick-fil-A
02.2018 - 11.2021

Hospitality Director

Chick-fil-A
02.2017 - 01.2018

Bachelor of Arts - Journalism

University of Alabama

No Degree - General Studies

Jefferson State Community College

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Benjamin Clark