Benjamin Colson
Denver,
Summary
Results-oriented Customer Success and Account Management expert skilled in cultivating strong partnerships and driving retention strategies. Proven success in managing complex client interactions and implementing data-driven initiatives to boost engagement and revenue. Strong collaborator adept at addressing client needs and enhancing program effectiveness through proactive support.
Overview
8
8
years of professional experience
Work History
School Engagement Director
American Heart Association
Denver
07.2022 - Current
- Manage a portfolio of 135+ school and district partners, serving as the primary point of contact to drive engagement, retention, and long-term relationship success.
- Led strategic outreach and enrollment initiatives to boost participation and annual revenue growth.
- Collaborated with internal teams and external partners to execute programs and resolve issues effectively.
- Utilized CRM systems and performance data to identify trends and support retention efforts.
- Established trusted relationships with administrators, volunteers, and stakeholders through proactive communication.
Tennis Professional / Ski Instructor / Personal Mentor
Aspen Skiing Company
Aspen
11.2019 - 07.2022
- Cultivated client-focused relationships through personalized service and effective management of daily schedules.
Account Management Assistant
Pacific Office Automation
Tacoma
09.2018 - 05.2019
▪ Managed client data in CRM for accurate records, supporting strategic outreach and client relationship efforts.
▪ Supported prospecting by researching individuals and businesses to build strategic outreach lists.
Education
B.A. - International Business
University of Puget Sound
Tacoma, WA01-2019
Skills
- Program implementation
- CRM and data management
- Stakeholder engagement
- Retention strategies
- Revenue growth
- Process improvement
- Client relations
- Relationship building
Websites
Timeline
School Engagement Director
American Heart Association
07.2022 - Current
Tennis Professional / Ski Instructor / Personal Mentor
Aspen Skiing Company
11.2019 - 07.2022
Account Management Assistant
Pacific Office Automation
09.2018 - 05.2019
B.A. - International Business
University of Puget Sound