Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Compton

Fort Wayne,IN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Mister Car Wash
06.2023 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Monitored security to protect employees, customers and property.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Assistant Manager

Mcalister’s Deli
11.2021 - 02.2022


  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Shift Lead

Marcos Pizza
08.2021 - 08.2022


  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Responded to and resolved customer questions and concerns.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Grocery Stocker

Kroger
01.2019 - 06.2020


  • Performed inventory control, such as counting, and stocking merchandise.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Maintained stockroom records and generated reports for management.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Answered customer questions and provided detailed product information.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Shift Lead

Qdoba Mexican grille
08.2016 - 06.2020
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Trained and mentored new employees to maximize team performance.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained safe working environment by observing safety procedures, policies and regulations.

Education

Diploma -

New Tech Academy @ Wayne High School
Fort Wayne, IN
06.2019

Skills

  • Technology Skills
  • Microsoft Office
  • Indesign
  • Premiere Pro
  • Adobe Suites
  • Staff Supervision
  • Cost Control
  • Customer Relations
  • Google Drive
  • Staff Training

Timeline

Assistant Manager

Mister Car Wash
06.2023 - 12.2023

Assistant Manager

Mcalister’s Deli
11.2021 - 02.2022

Shift Lead

Marcos Pizza
08.2021 - 08.2022

Grocery Stocker

Kroger
01.2019 - 06.2020

Shift Lead

Qdoba Mexican grille
08.2016 - 06.2020

Diploma -

New Tech Academy @ Wayne High School

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Benjamin Compton