Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Cone

Hilliard,FL

Summary

Accomplished professional who is skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Aldi
01.2021 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained new employees on proper protocols and customer service standards.
  • Worked in conjunction with the Store Manager and District Manager to minimize loss and maximize sales throughout the store and applying to day to day operations.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

After School Care Assistant

Sonshine Christian School And Daycare
05.2020 - 09.2020
  • Established positive relationships with parent to collaboratively promote child's wellbeing.
  • Engaged with children individually to encourage physical activity and academic curiosity.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Monitored children's progress and identified areas of improvement.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Worked closely with fellow staff members in developing and implementing educational and recreational activities.

Team Member

Chick-fil-A
03.2018 - 07.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.

Education

High School Diploma -

Homelife Academy
Jackson, TN
06.2019

Skills

  • Tableau
  • Customer Experience
  • Google Docs
  • Microsoft Internet Explorer
  • Employee Scheduling
  • Microsoft Excel
  • Sales and Marketing
  • Customer Service
  • Project Management
  • Manage Budgets
  • Microsoft Office
  • Staff Supervision
  • Business Management Principles
  • Microsoft Outlook
  • Microsoft Windows
  • Goals and Performance
  • Order Supplies
  • Order Management
  • Issue Resolution
  • Financial Forecasting

Timeline

Assistant Store Manager

Aldi
01.2021 - Current

After School Care Assistant

Sonshine Christian School And Daycare
05.2020 - 09.2020

Team Member

Chick-fil-A
03.2018 - 07.2019

High School Diploma -

Homelife Academy

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Benjamin Cone