Summary
Overview
Work History
Education
Skills
Languages
Additional Experience
Timeline
Generic

Benjamin Correa

Lakeland,USA

Summary

Results-driven professional with a proven track record in technical support, customer service, and sales. Expertise in diagnosing and resolving complex technical issues while delivering tailored solutions that enhance customer satisfaction. Recognized for fostering collaboration, achieving operational goals, and improving efficiency in fast-paced environments. Committed to leveraging a customer-focused approach to drive business growth and operational success.

Overview

26
26
years of professional experience

Work History

Warehouse Associate Driver

Famous Supply
04.2025 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Broadband Technician

RCN
12.2010 - 01.2025
  • Installed and maintained broadband systems, including fiber-optic, coaxial, and wireless networks, ensuring seamless connectivity and adherence to industry standards.
  • Diagnosed and resolved complex technical issues on-site and remotely, delivering prompt solutions that minimized downtime and enhanced customer satisfaction.
  • Led service calls with a focus on customer education, explaining technical procedures and equipment functionality to improve user experience and confidence.
  • Collaborated with cross-functional teams to ensure timely completion of installations and repairs, contributing to a 95% on-time service delivery rate.
  • Utilized diagnostic tools and software to analyze network performance, optimize configurations, and implement improvements that boosted system reliability by 20%.
  • Configured and tested broadband equipment, including modems, routers, and signal amplifiers, to ensure optimal performance and seamless connectivity for customers.
  • Monitored and maintained network infrastructure, identifying and addressing potential issues to prevent service disruptions and enhance reliability.

Communication Technician

Comcast
12.2005 - 12.2009
  • Configured and installed communication systems, including cable TV, internet, and voice services, ensuring compliance with Comcast standards and industry regulations.
  • Troubleshot and repaired complex network and connectivity issues using advanced diagnostic tools, delivering timely resolutions to minimize service interruptions.
  • Educated customers on equipment usage and service features, enhancing the overall customer experience and driving a 20% increase in satisfaction ratings.
  • Performed routine maintenance and upgrades on communication infrastructure, proactively identifying and resolving potential issues to maintain network reliability.
  • Assessed customer needs during service calls, offering tailored solutions and upselling additional services to enhance customer satisfaction and increase revenue.
  • Executed above ground on aerial equipment installation, adhering to equipment safety and process requirements.

Sales Associate

Home Depot
01.2000 - 12.2005
  • Assisted customers in selecting the right tools, materials, and products for home improvement projects, ensuring their needs were met with expert guidance.
  • Educated customers on product features, benefits, and proper usage, helping them confidently complete DIY and professional projects.
  • Maintained knowledge of store inventory and seasonal promotions, proactively suggesting complementary products to enhance sales and improve project outcomes.
  • Resolved customer inquiries and issues promptly, delivering a high level of service that contributed to a positive shopping experience and repeat business.
  • Collaborated with team members to ensure well-stocked shelves, organized displays, and clean aisles, creating an inviting and efficient shopping environment.

Education

HVAC Diploma -

Southern Technical College
Auburndale, FL
01.2025

Skills

  • Equipment Calibration and Testing
  • System Installation and Maintenance
  • Customer Service Excellence
  • Project Support and Problem Solving
  • Experienced in attic space optimization
  • Skilled in communication wiring techniques
  • High and low voltage handling
  • Implementing new lines
  • Network Configuration and Optimization
  • Collaborative team member
  • Collaboration and Teamwork
  • Bilingual

Languages

English
Spanish

Additional Experience

  • Entry-level HVAC Technician – A/C Units Repair & Installation
  • Hardworking, aspiring HVAC Helper with over 40 credit hours in basic electricity/electronics, air conditioning, and applied to heat. Other skills include verbal/written communication, customer service, and team building, project management.


Timeline

Warehouse Associate Driver

Famous Supply
04.2025 - Current

Broadband Technician

RCN
12.2010 - 01.2025

Communication Technician

Comcast
12.2005 - 12.2009

Sales Associate

Home Depot
01.2000 - 12.2005

HVAC Diploma -

Southern Technical College

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