Summary
Work History
Education
Skills
Interests
Timeline
Generic

Benjamin Crites

Bryan,OH

Summary

Dynamic leader that requires transition to a remote position while still using my years of experience. With a proven track record in operations management and customer service. I strive to be an asset to any employer.

Work History

Commercial Business Manager

O'Reilly Auto Parts
09.2022 - Current
  • Partnered with District Manager to drive a nearly 80% increase in company app adoption. Thereby, increasing sales and customer loyalty.
  • Developed strong customer relationships through active listening and tailored product recommendations.
  • Located and acquired hard to find parts for time-sensitive repairs
  • Oversaw daily store operations, ensuring optimal inventory levels and product availability.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Parts Manager

Bryan Ford Lincoln Mercury
08.2021 - 09.2022
  • Inherited struggling parts department, worked closely with service writer to provide technicians appropriate parts at the appropriate times.
  • Coordinated procurement processes with suppliers to enhance quality and reduce lead times.
  • Successfully reorganized the entire department to provide streamline workflow.
  • Developed procedures for quality control, minimizing errors in order fulfillment.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Managed a high-volume of orders while maintaining accuracy through close attention to detail and effective organization skills.

Store Manager

O'Reilly Auto Parts
04.2015 - 08.2021
  • Led team to achieve sales goals through effective training and development programs.
  • Managed inventory levels, ensuring optimal stock availability and minimizing shrinkage.
  • Enhanced customer satisfaction by addressing concerns promptly and fostering a service-oriented culture.
  • Developed staff performance metrics, leading to improved accountability and productivity across the team.
  • Oversaw compliance with safety standards, maintaining a secure environment for employees and customers.
  • Collaborated with corporate leadership on strategic initiatives, influencing store policies and best practices.
  • Assisted with hiring, training and mentoring new staff members.

Fleet Mechanic

Montpelier Auto Auction
07.2007 - 03.2015
  • Diagnosed and repaired various vehicle systems, ensuring optimal performance and compliance with safety standards.
  • Conducted routine maintenance checks on fleet vehicles to prevent breakdowns and extend lifespan.
  • Utilized diagnostic tools to identify mechanical issues, reducing downtime and enhancing operational efficiency.
  • Collaborated with team members to develop preventive maintenance schedules, improving overall fleet reliability.
  • Facilitated the repair and ultimate sale of bank owned vehicles.

Education

High School Diploma -

Four County Career Center
Archbold, OH

Skills

  • Operations management
  • Problem solving
  • Customer service
  • Safety protocols and procedures
  • Issue resolution

Interests

High Performance Automotive/Diesel

Timeline

Commercial Business Manager

O'Reilly Auto Parts
09.2022 - Current

Parts Manager

Bryan Ford Lincoln Mercury
08.2021 - 09.2022

Store Manager

O'Reilly Auto Parts
04.2015 - 08.2021

Fleet Mechanic

Montpelier Auto Auction
07.2007 - 03.2015

High School Diploma -

Four County Career Center

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Benjamin Crites