Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Benjamin Crump

Benjamin Crump

Sachse,TX

Summary

15 years in retail sales and management. Versatile team member offering over 17 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

18
18
years of professional experience

Work History

Customer Service Specialist Manager

Lowes Home Improvment
02.2006 - Current
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Boosted sales performance through effective merchandising strategies and visually appealing displays.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
  • Collaborated with store management to develop strategic plans for merchandise placement and promotion.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.

Delivery Driver

Uber Eats
09.2018 - 08.2022
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Apprentice Plumber

Baker Brothers Heating And Air
04.2019 - 08.2019
  • Improved client satisfaction by efficiently diagnosing and repairing plumbing issues.
  • Enhanced team productivity by assisting with the installation of pipes and fixtures for commercial projects.
  • Ensured safe working environment by strictly adhering to safety protocols and regulations.
  • Streamlined inventory management, maintaining adequate stock levels for project needs.
  • Supported senior plumbers in large-scale installations, leading to timely project completions and client satisfaction.
  • Safeguarded customer property from damage during repairs or installations through diligent care and attention to detail around worksites.

Education

Career Diploma - Business Management

University of Denver
Denver, CO
07.2023

Career Diploma - Plumbing Technology

Penn Foster College
Scottsdale, AZ
02.2020

Skills

Four years retail management 17 years retail and sales experience Class b cdl and 16 years forklift experience

  • Problem Solving
  • Training and Development
  • Product Knowledge
  • Team Leadership
  • Conflict Resolution
  • Time Management
  • Sales Techniques
  • Task Prioritization
  • Customer Retention
  • Training and Mentoring
  • Customer Service
  • Conflict Resolution Techniques
  • Cash Handling
  • New Hire Training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Apprentice Plumber

Baker Brothers Heating And Air
04.2019 - 08.2019

Delivery Driver

Uber Eats
09.2018 - 08.2022

Customer Service Specialist Manager

Lowes Home Improvment
02.2006 - Current

Career Diploma - Business Management

University of Denver

Career Diploma - Plumbing Technology

Penn Foster College

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Benjamin Crump