Benjamin Cubos

All massage classes are complete 100%

Still working on school make-up hours

• Provided safe, effective and appropriate massage therapy techniques during customer appointments.
• Performed massages for clients using school-taught methodologies.
• Assessed and documented guest needs and identified muscle issues, medical conditions and contraindications before beginning session.
• Worked with clients to ascertain medical history, potential issues and areas needing support.
• Provided treatment for medical conditions and injuries through therapeutic massage.
• Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
• Advised clients on areas such as posture, at-home exercises and stretches.
• Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
• Maintained client treatment records and designed long-term care programs for return customers.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Enhanced communication and collaboration within the unit and with organizational leadership, reducing miscommunications and meeting deadlines consistently.
• Identified and rectified unauthorized, unsafe, or inefficient practices, ensuring a safer and more effective work environment.
• Established, enforced, and optimized internal policies to enhance responsiveness to business demands and maintain operational efficiency.
• Devised strategic processes to drive long-term business success and increase profitability.
• Efficiently coordinated junk removal services by managing phone inquiries and scheduling customer appointments.
• Prioritized work orders and expedited tasks by assigning them to crew members.
• Conducted on-site visits to assess job requirements, provide verbal bids, and streamline scheduling processes.
• Oversaw the optimal functioning of trucks, trailers, and equipment through regular maintenance and upkeep, ensuring smooth job operations.
• Maintained a clean and organized shop area during downtime, contributing to a conducive working environment.
• Implemented promotional activities, including distributing door hanging advertisements.
• Facilitated effective communication with clients, managing scheduling requests and invoicing for services throughout the day.
• Maintained regular monthly contact with designated accounts to foster strong client relationships.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Enhanced communication and collaboration within the unit and with organizational leadership, reducing miscommunications and meeting deadlines consistently.
• Identified and rectified unauthorized, unsafe, or inefficient practices, ensuring a safer and more effective work environment.
• Established, enforced, and optimized internal policies to enhance responsiveness to business demands and maintain operational efficiency.
• Devised strategic processes to drive long-term business success and increase profitability.
• Efficiently coordinated junk removal services by managing phone inquiries and scheduling customer appointments.
• Prioritized work orders and expedited tasks by assigning them to crew members.
• Conducted on-site visits to assess job requirements, provide verbal bids, and streamline scheduling processes.
• Oversaw the optimal functioning of trucks, trailers, and equipment through regular maintenance and upkeep, ensuring smooth job operations.
• Maintained a clean and organized shop area during downtime, contributing to a conducive working environment.
• Implemented promotional activities, including distributing door-hanging advertisements.
• Facilitated effective communication with clients, managing scheduling requests and invoicing for services throughout the day.
• Maintained regular monthly contact with designated accounts to foster strong client relationships.
• Carried out day-day-day duties accurately and efficiently.

• Managed a team and coordinated a fleet of vehicles for road maintenance, repairs, and emergency assistance. Maintained high operational standards by effectively balancing day-to-day activities and responding promptly to urgent calls.
• Actively listened to customer concerns and resolved issues efficiently, escalating significant matters to the supervisor when necessary.
• Quick learner, adept at applying new skills to enhance efficiency and productivity in daily tasks.
• Executed day-to-day duties with precision and efficiency.
• Demonstrated proficiency in creating strategic work schedules based on departmental needs and work order priorities. Proactively requested new equipment, repairs, and materials to ensure the team had essential resources for optimal service delivery.
• Developed and maintained courteous and effective working relationships.

• Served as the first point of contact in the main office for clients and employees.

• Managed various office support tasks, including:
• Answering phones.
• Processing payments.
• Entering orders into the billing system.
• Ordering materials for work crews.

• Handled in-store human resources duties, such as:
• Interviewing potential employees.
• Managing future hiring processes.

• Set performance goals and quotas for both employees and management.
• Ensured the completion of all sales transactions while consistently maintaining a high level of accuracy.
• Prioritized and maintained a safe, secure, and healthy environment for all staff and clientele, emphasizing their well-being and satisfaction.