Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Culbertson

Milton,FL

Summary

Skilled in time management and guest services, I excelled at my job by enhancing guest satisfaction and streamlining operations. My proactive approach and ability to maintain professionalism under pressure have consistently improved workplace efficiency and customer relations, showcasing my detail-oriented nature and problem-solving skills. I am a Detail-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Front Desk Associate

Planet Fitness
05.2024 - Current
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Overnight Cleaner

Planet Fitness
10.2023 - 05.2024
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.
  • Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Barista

Coffee Break Cafe
06.2021 - 06.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Education

High School Diploma -

Home School
Freedom Schoolers Academy
05.2023

Skills

  • Detail Oriented
  • POS Systems
  • Guest Services
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Guest Relations
  • Problem-Solving
  • Data Confidentiality
  • Payment oversight

Timeline

Front Desk Associate

Planet Fitness
05.2024 - Current

Overnight Cleaner

Planet Fitness
10.2023 - 05.2024

Barista

Coffee Break Cafe
06.2021 - 06.2023

High School Diploma -

Home School

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Benjamin Culbertson