Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Cummings

Lebanon,OH

Summary

Proven leader with extensive experience in retail management, notably at Rutter's, where I spearheaded team development and significantly enhanced customer satisfaction. Expert in store organization and adept at fostering strong vendor relationships, my strategic approach to loss prevention and inventory management has consistently driven positive outcomes.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Rutter's
05.2021 - 06.2024
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Team Member

Rutter's
05.2019 - 05.2021
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Grocery Clerk

Publix
10.2015 - 04.2018
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Retrieved items for customers and verified prices.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Set up new sales displays each week with fresh merchandise.

Receiver

Mendards
01.2015 - 07.2015
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Double checked records, daily reports, and inventory transactions to identify and correct variances.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Placed, tagged, and secured merchandise in diverse designated areas.
  • Kept work areas clean, safe, and organized.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Sorted and delivered materials to different work areas and staff.

Education

High School Diploma -

Farmington High School
Farmington, MN
05.2014

Skills

  • Store Organization
  • Department Oversight
  • Loss Prevention
  • Records Management
  • Customer Relations
  • Stock management
  • Pricing and Markdowns
  • Inventory counting
  • Team Management
  • Customer Service
  • POS systems operations
  • Vendor Management
  • Problem-Solving
  • Hiring and Training
  • Records Maintenance

Timeline

Assistant Store Manager

Rutter's
05.2021 - 06.2024

Team Member

Rutter's
05.2019 - 05.2021

Grocery Clerk

Publix
10.2015 - 04.2018

Receiver

Mendards
01.2015 - 07.2015

High School Diploma -

Farmington High School

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Benjamin Cummings