Benjamin Curtis
Quincy,MA
Summary
Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 10 years of experience and willingness to take on any challenge.
Overview
10
10
years of professional experience
Work History
Total Loss Claim Representative
Plymouth Rock Assurance
2019.12 - Current
- Evaluate actual cash value of totaled vehicles and negotiate settlement claims efficiently and fairly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Followed up with customers on unresolved issues.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Extensive use of Microsoft Excel to produce settlement breakdowns
- Addressing inquiries from customer, insurance agents, and vendors via. phone and Microsoft Outlook.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Communicated effectively with staff members of operations, finance and clinical departments.
Property Damage Claim Representative
Plymouth Rock Assurance
2016.08 - 2019.12
- Responsible for claims on a direct to customer basis.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Identifying and investigating policy coverage issues.
Customer Service Representative
Plymouth Rock Assurance
2014.08 - 2016.08
- Provided primary customer support to internal and external customers via phone, fax, and mail.
- Assisting claims representatives with customer correspondence, customer satisfaction, and scheduling appraisal appointments
- Answered constant flow of customer calls with minimal wait times.
- Resolving claims disputes and deescalating customer issues.
Subrogation Intern
Plymouth Rock Assurance
2014.01 - 2014.08
- Inventory of new subrogation claims and reassigning workload to case balance amongst the senior representatives
- Collecting and sorting all claims mail for over 100 claims employees.
Education
Bachelor of Arts - Business Management, Entrepreneurship
Wentworth Institute of Technology
Boston, Massachusetts, United States12.2015
Skills
- Claims Customer Service
- Negotiating Claim Settlements
- Licensed Adjuster in New Hampshire & Connecticut
- Claims Investigation
- Policy Knowledge
- Conflict Resolution
- Microsoft Office
- Settlement Negotiation
References
For all reference inquries please e-mail
Timeline
Total Loss Claim Representative
Plymouth Rock Assurance
2019.12 - Current
Property Damage Claim Representative
Plymouth Rock Assurance
2016.08 - 2019.12
Customer Service Representative
Plymouth Rock Assurance
2014.08 - 2016.08
Subrogation Intern
Plymouth Rock Assurance
2014.01 - 2014.08
Bachelor of Arts - Business Management, Entrepreneurship
Wentworth Institute of Technology
Similar Profiles
Jennifer FernandezJennifer Fernandez
Property Damage Adjuster at Plymouth Rock AssuranceProperty Damage Adjuster at Plymouth Rock Assurance
Savanna RapozaSavanna Rapoza
Customer Care Associate at Plymouth Rock AssuranceCustomer Care Associate at Plymouth Rock Assurance
Joseph C. Lisella IVJoseph C. Lisella IV
Property Claims Supervisor at Plymouth Rock AssuranceProperty Claims Supervisor at Plymouth Rock Assurance