Benjamin Danelle
New Bern,United States
Summary
Talented problem solver with lots of experience working in high-stress environments as well as having a wide variety of troubleshooting knowledge from computer and electrical issues to security concerns.
Overview
10
10
years of professional experience
Work History
Personal Protection Officer
City Center Security
07.2020 - 05.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Reduced potential threats for high-profile clients through meticulous background checks and surveillance activities.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Updated shift logs and produced daily reports to document security activities and specific incidents via Microsoft Word
- Troubleshoot and repair computer and alarm issues.
Infantry Team Leader
U.S. Army
01.2017 - 05.2020
- Supervise and effectively train squad members.
- Analyze situations and apply appropriate measures under high-stress situations; implement appropriate security measures to ensure safety practices were met.
- Organize, maintain, and review team personnel records including personal information data sheets.
- Plan, organize or manage work of subordinate staff to ensure that work is accomplished in manner consistent with organizational requirements.
- Honorable discharge
- Received following awards for combat operations during Operation Freedoms Sentinel: Army combat infantry badge, Army commendation medal w/ "C" device, Afghanistan campaign medal, Nato Medal, Overseas service ribbon
- Also received following awards during service at Fort Drum NY: Army good conduct medal, Army achievement medal x4, National defense service medal, Army service ribbon.
Retail & Commercial Parts Manager.
Advanced Auto Parts
03.2012 - 01.2017
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Logged reports, expenses, receipts, and sales in company database.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Motorcycle Technician
Harv’s Harley Davidson
10.2015 - 12.2016
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Maintained inventory of repair supplies and ordered parts.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Reviewed technical documentation to complete equipment maintenance and repair. Adhered to established procedures for inspection of belts, drives and motors, performing needed maintenance.
Education
Motorcycle Technologies - Harley Davidson/Asian Motorcycles
Wyotech - Daytona Beach
Daytona Beach, FL09.2015
High School Diploma -
New York State
04.2008
Skills
- CompTIA A
- Asset Protection
- Desktop Technical Support
- Application installations
- Hardware Installation
- Incident Management
- Communication
- National Technical Honor Society Member
Timeline
Personal Protection Officer
City Center Security
07.2020 - 05.2022
Infantry Team Leader
U.S. Army
01.2017 - 05.2020
Motorcycle Technician
Harv’s Harley Davidson
10.2015 - 12.2016
Retail & Commercial Parts Manager.
Advanced Auto Parts
03.2012 - 01.2017
Motorcycle Technologies - Harley Davidson/Asian Motorcycles
Wyotech - Daytona Beach
High School Diploma -
New York State
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