Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Benjamin Diagne

Richmond ,TX

Summary

Dynamic IT Specialist with a proven track record at UT Health, excelling in IT troubleshooting and customer service. Enhanced system efficiency through strategic upgrades and maintained operational networks. Adept at technical reporting and fostering client relationships, ensuring exceptional satisfaction and support in fast-paced environments.

Overview

7
7
years of professional experience

Work History

IT Specialist , Inventory Handler Data Analyst

UT Health
01.2025 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Provided exceptional customer service by promptly addressing problems reported by endusers.
  • Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
  • Walked individuals through basic troubleshooting tasks.

Sales Consultant, Service Tech Sales Assistant

Helfman Ford
05.2024 - 12.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Customer Service , Package Handler

FedEx
01.2020 - 02.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.

Party City

Sales Associates
06.2018 - 09.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

No Degree - Business

Strayer University
05-2027

Skills

  • IT troubleshooting
  • IT documentation
  • Information security
  • Troubleshooting
  • Technical reporting
  • Business intelligence
  • Software installation
  • Customer service
  • Systems analysis
  • Account updating

Accomplishments

International published model

Food drives & charity work in Fort Bend county





Well

Languages

English
Native or Bilingual
wolof
Native or Bilingual

Interests

Modeling , hiking , traveling , Pc building

Timeline

IT Specialist , Inventory Handler Data Analyst

UT Health
01.2025 - Current

Sales Consultant, Service Tech Sales Assistant

Helfman Ford
05.2024 - 12.2024

Customer Service , Package Handler

FedEx
01.2020 - 02.2021

Party City

Sales Associates
06.2018 - 09.2019

No Degree - Business

Strayer University

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