Benjamin Diaz
Fort Walton Beach,FL
Summary
Energetically leveraged exceptional customer service and cash handling skills at Starbucks, enhancing team productivity and customer satisfaction. Mastered POS systems and espresso machine operation, contributing to a positive, efficient work environment. Demonstrated leadership and adaptability, significantly improving team dynamics and operational efficiency.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Personal Shopper
Instacart
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Sales Associate
FYE
Philadelphia, PA
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Team Member
Whatabuger
Fort Walton Beach, FL
02.2021 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
Sales Associate
Home Depot
Philadelphia, PA
08.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Waitress
Nifty Fifty's
Philadelphia, PA
05.2017 - 07.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Ligouri Academy
Philadelphia, PA05.2019
Skills
Friendly and outgoing
Team Player
Cash Handling
Opening and closing duties
Active listener
Cleanliness
Exceptional customer service
Team Leadership
Adaptive and creative
Cash Register Operation
Espresso machine operation
Safe Food Handling
Beverage Preparation
Safe Food Handling Practices
POS Systems
Food Preparation
Menu Memorization
Hospitality service expertise
Timeline
Team Member
Whatabuger
02.2021 - Current
Sales Associate
Home Depot
08.2018 - 12.2018
Waitress
Nifty Fifty's
05.2017 - 07.2018
Barista
Starbucks
Personal Shopper
Instacart
Sales Associate
FYE
Ligouri Academy