Benjamin DiPiero
Merrimack
Summary
Dynamic leader with a proven track record at Tulley Automotive, adept in staff training and development, and operational improvements. Excelled in customer service, enhancing team performance, and reducing store shrinkage to the lowest in the district. Combines strong leadership with a positive attitude, driving significant enhancements in employee relations and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Assistant Service Manager
Tulley Automotive
08.2020 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Assisted in multiple record breaking months for the department
- Assisted in bringing dealership to a top level in the district and region in multiple KPI categories
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Assisted in developing marketing campaigns to promote the service department''s offerings and attract new clientele.
Shift Manager
Papa Ginos
06.2016 - 08.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Sales Lead Keyholder
Guitar Center
07.2018 - 08.2019
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Opened inventory boxes and restocked shelves.
- Assisted in lowering store shrinkage to lowest in the district
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Completed store opening and closing procedures.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
Kitchen Manager
Seedling Cafe
06.2012 - 01.2017
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Line Cook
Tj's Eatery
06.2012 - 08.2012
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Incomplete Associate Degree - Business Management
Nashua Community College
NashuaHigh School Diploma -
Merrimack High School
Merrimack06.2018
Skills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Sales support
- Operation Monitoring
- Operational improvements
- Strong leadership
- Employee relations
- Positive attitude
Timeline
Assistant Service Manager
Tulley Automotive
08.2020 - Current
Sales Lead Keyholder
Guitar Center
07.2018 - 08.2019
Shift Manager
Papa Ginos
06.2016 - 08.2020
Kitchen Manager
Seedling Cafe
06.2012 - 01.2017
Line Cook
Tj's Eatery
06.2012 - 08.2012
Incomplete Associate Degree - Business Management
Nashua Community College
High School Diploma -
Merrimack High School
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