Hardworking Automotive Technician with 30 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Hi, I’m
Benjamin Downs
Millsboro,DE
Summary
Overview
27
years of professional experience
Work History
Ocean Area Tire
Automotive Technician
06.2018 - 12.2023
Job overview
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
- Strengthened relationships with suppliers, negotiating better prices on parts while maintaining quality standards for all repairs performed.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Assisted in the hiring process of new technicians, sharing expertise and insights on candidate qualifications during interviews.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained estimates and determined repair timelines to manage customer expectations.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Retained accurate records of purchases, titles and sales.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
United States Army
Diesel Mechanic
09.1996 - 04.2000
Job overview
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
- Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
- Maintained detailed records of all repairs, parts replacements, and services performed for reference during future work.
- Examined engines, transmissions and vehicle systems to diagnose issues.
- Documented findings and actions taken.
- Troubleshot electrical system issues accurately to reduce the likelihood of recurring problems down the line.
- Inspected and adjusted brakes, steering systems and wheel bearings to address related issues.
- Installed new systems and components in vehicles.
- Disassembled and repaired diesel engines in automobiles, trucks, buses, and construction vehicles.
- Contributed to a positive work environment with strong interpersonal skills, teamwork abilities, and effective communication among colleagues and supervisors alike.
- Ensured safety compliance by maintaining up-to-date knowledge of federal regulations related to diesel mechanics.
- Reduced downtime for vehicles by diagnosing and repairing complex mechanical issues in a timely manner.
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs.
- Minimized costly breakdowns through proactive preventative maintenance measures on heavy equipment and vehicles.
- Enhanced engine performance by conducting regular maintenance and repairs on diesel engines.
- Ordered parts necessary for vehicle repairs and new installations.
- Improved customer satisfaction with thorough inspections, accurate diagnoses, and effective communication of repair needs.
- Installed and adjusted fuel injection systems and turbochargers to enhance vehicle performance.
- Inspected vehicle systems to assess function and uncover defects.
- Preserved fleet longevity through comprehensive overhauls of aging equipment as needed.
- Increased fuel efficiency through the optimization of diesel engines and emissions systems.
- Guaranteed adherence to environmental standards by properly disposing of hazardous waste materials generated during repairs.
- Assisted management in coordinating schedules, allocating resources effectively across multiple projects simultaneously.
- Exceeded company goals for annual maintenance benchmarks as part of a dedicated team effort.
- Achieved cost savings by sourcing high-quality replacement parts from reputable suppliers at competitive prices.
- Tested and adjusted engines to foster proper performance.
- Expanded professional capabilities with ongoing education, certification programs, and industry seminars relevant to diesel mechanics.
- Collaborated with team members to complete large-scale projects on time and under budget.
- Provided exceptional customer service during consultations, addressing client concerns and ensuring their satisfaction throughout the repair process.
- Boosted workshop productivity by training new hires in best practices for diesel mechanic procedures and techniques.
- Streamlined workflow processes by implementing efficient organization within the repair shop.
- Diagnosed mechanical problems for repair or replacement.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Performed preventive maintenance on diesel engines, preventing malfunctions.
- Serviced and maintained engines by performing regular oil and filter changes.
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
- Collaborated with other mechanics to inspect diesel engines for signs of damage.
- Analyzed engine faults in buses and trucks, identifying potential causes and determining needed repairs.
- Executed tune-ups on diesel engines by adjusting valves and setting engine timing.
- Changed faulty or damaged fuel injectors, air filters and spark plugs in diesel engines.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Followed factory and dealership standards to accurately perform repairs according to work order.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Checked completed repairs in buses and trucks, confirming correct servicing procedures.
- Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
- Organized test drives in buses and trucks to identify needed repairs.
- Determined cost-effective solutions to mechanical issues, saving company money.
Education
Delaware Technical And Community College - OwensGeorgetown, DE
Associate Degree In Automotive Technology from Automotive Technology
05.2010
University Overview
United States Army Columbia, SC
Certification from Diesel Mechanics
04.1997
University Overview
Skills
- Strong Work Ethic
- Changing tires
- Engine repair
- Problem-Solving
- Safety awareness
- Changing Oil
- Hand and power tools
- Brake systems understanding
- Preventive Maintenance
- Replacing parts
- Troubleshooting skills
- Parts Replacement
- Fluid Exchanges
- Diagnostic abilities
- Customer Service
- Brake Systems
- Inspecting vehicles
- Steering systems
- Tire Services
- Vehicle Inspection
- Suspension Systems
- Alignments experience
- System repairs
- Transmissions
- Fuel systems
- Exhaust Systems
- Team Collaboration
- Preventive maintenance services
- Coolant System Control
- Installing equipment
- Electrical failure repairs
- Battery Services
- Heavy Lifting
- Electrical understanding
- Replacing Filters
- Engine Rebuilds
- Heating and Air Conditioning
- Vehicle inspections
- Drivetrain Repair
- Automotive Electronics
- Drivetrain and Axle Installation
- Customer Relations
- Wheel Alignments
- Electrical experience
- Emissions Control
- Rebuilding engines
- Advanced Diagnostics
- Flexible Schedule
- Estimating Work
- Electrical Systems
- Work Planning and Prioritization
- Quality Assurance
- Operating air compressors
- Quality assurance inspections
- Soldering skills
- Welding and fabrication
- Maintaining records
- Maintenance Scheduling
- Preparing Work Orders
- Calibrating systems
- Managing parts
- Hazardous waste management
- Manual transmissions
- Roadside Repair
- Purchasing Parts and Inventory
- Inventory organizing
- Electrical repair procedures
- Issue Resolution
- Performance Tuning
- Job Scheduling
- Repair quotes
- Calibration understanding
- Service Scheduling
- Optimizing engine performance
- Chemical disposal
- Relaying Complex Information
- Hybrid Systems
- Road-Worthiness Evaluations
- Bay management
- Detailing Services
- Scheduled services
- Relationship Building
- Customer Relationship Management (CRM)
- Calibrating instruments
- Supply Ordering
- Inventory Auditing
- Ordering Supplies
- Automotive Engineering
- Upholstery Repair
- Contract Negotiation
- Rust removal
- Ticket writing
- Vendor Relations
- Paintless Dent Repair
- Maintenance and repairs
- Willing to Learn
- Oil Changes
- Brake servicing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Accomplishments
- Supervised team of [Number] staff members.
Timeline
Automotive Technician
Ocean Area Tire
06.2018 - 12.2023
Diesel Mechanic
United States Army
09.1996 - 04.2000
Delaware Technical And Community College - Owens
Associate Degree In Automotive Technology from Automotive Technology
United States Army
Certification from Diesel Mechanics
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