Benjamin Drechsler
Philadelphia,PA
Summary
Operations professional with proven record in managing client accounts and streamlining processes to boost efficiency. Skilled in strategic planning, client relationship management, and operational oversight. Reliably collaborates with cross-functional teams to drive performance and adapt to evolving business needs. Known for strong analytical skills, effective communication, and results-oriented approach.
Overview
4
4
years of professional experience
Work History
Operations Account Manager
PLS Logistics Services
03.2025 - Current
- Managed client accounts to ensure operational efficiency and satisfaction.
- Conducted regular performance evaluations, identifying areas for improvement and developing action plans to address them.
- Analyzed account performance metrics to identify areas for improvement and growth opportunities.
- Managed a team of professionals, providing guidance and support for their professional growth.
- Developed strong relationships with key clients, leading to improved customer loyalty and long-term partnerships.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Senior Logistics Coordinator
PLS Logistics Services
09.2022 - 02.2024
- Overseeing and coordinating high-volume, complex shipments across multiple modes (trucks, rail, intermodal, and ocean freight).
- Building relationships with common/core carriers to optimize maximum profit margins and service times for customers.
- Tracking and reporting performance and analytics of various key metrics ( load count, cost per move, on time loading and delivery) to improve process and costs.
Logistics Coordinator
PLS Logistics Services
04.2022 - 08.2022
- Coordinated logistics operations, ensuring timely delivery of goods to customers.
- Tracked orders and notified customers of status or potential delays.
- Contacts shippers and receivers to coordinate shipment loading and delivery times.
- Contacted and contracted truck drivers and carriers to facilitate the execution of shipment details for customers.
Account Executive
PLS Logistics Services
11.2021 - 03.2022
- Supported client relationship management through effective communication and follow-up strategies.
- Assisted in preparing sales presentations to showcase product benefits and features.
- Conducted market research to identify potential leads and customer needs.
- Performing 200 cold calls per day to help potential clients see the benefits our services provide compared to competitors
Education
Bachelor of Arts - Economics
University of Delaware
Newark, DE05.2021
Skills
- Computer: Proficient in Microsoft Office (Excel, Access, PowerPoint, Word)
- Client account management
- Performance evaluation
- Data analysis
- Relationship building
- Cross-functional coordination
- Multitasking capacity
- Teamwork and collaboration
Timeline
Operations Account Manager
PLS Logistics Services
03.2025 - Current
Senior Logistics Coordinator
PLS Logistics Services
09.2022 - 02.2024
Logistics Coordinator
PLS Logistics Services
04.2022 - 08.2022
Account Executive
PLS Logistics Services
11.2021 - 03.2022
Bachelor of Arts - Economics
University of Delaware