Benjamin Dressel
Middlebury
Summary
Experienced in administration, with expertise in internal operations and support tasks. Strong communication and collaboration skills are demonstrated through effective team coordination and office management. History of enhancing workplace productivity and morale through efficient scheduling and customer service. Proven ability to streamline processes and improve overall office efficiency. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server /Server Trainer
Maggie McFly's
Southbury
04.2019 - 08.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently while maintaining high standards of service.
- Collaborated with kitchen staff to ensure timely meal delivery and accuracy.
- Processed customer orders using point-of-sale systems for accurate billing.
- Maintained cleanliness and organization of dining area during peak hours.
- Assisted in training new staff on service protocols and menu knowledge.
- Handled customer inquiries and resolved issues to enhance dining experience.
- Supported promotional events by creating themed table settings and decorations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Summer Camp Staff Member /Music Manager
St. James Lutheran Church
Southbury
07.2018 - 08.2025
- Supervised daily activities for children to ensure safety and engagement.
- Organized recreational games and activities to promote teamwork and social skills.
- Assisted in planning educational programs aligned with camp themes and objectives.
- Communicated effectively with parents regarding children's participation and well-being.
- Collaborated with team members to maintain a positive camp environment.
- Managed supplies and materials for activities, ensuring availability and organization.
- Facilitated group discussions to encourage communication and conflict resolution among campers.
Education
High School Diploma -
Pomperaug High School
Southbury, CT06-2022
Social Work
Fairfield University
Fairfield, CTCommunications And Marketing
Post University
Waterbury, CTSkills
- Customer service
- Staff training
- Team collaboration
- Order accuracy
- Conflict resolution
- Event coordination
- Effective communication
- Problem solving
- Creative thinking
- Attention to detail
- Active listening
- Positive and professional
- Dining crew workflow optimization
- Task prioritization
- Tableside etiquette
- Performance improvement
- Relationship building
- Adaptability and flexibility
- Composure and emotional control
Timeline
Server /Server Trainer
Maggie McFly's
04.2019 - 08.2025
Summer Camp Staff Member /Music Manager
St. James Lutheran Church
07.2018 - 08.2025
High School Diploma -
Pomperaug High School
Social Work
Fairfield University
Communications And Marketing
Post University