Benjamin D. Sutton
Boonsboro,MD
Summary
Dynamic and empathetic sales professional with over 15 years of experience in building strong relationships and fostering compassionate environments. Proven track record of driving significant revenue growth, exemplified by successfully increasing Village Caregiving’s annual revenue from $600K to $1.5M in just two years through strategic sales, targeted marketing, and robust networking. Adept at understanding client needs and delivering tailored solutions, resulting in enhanced client satisfaction and retention.
Overview
23
23
years of professional experience
Work History
Executive Director
Village Caregiving, LLC
01.2023 - Current
- Manages the day-to-day operations of a successful in-home caregiving business
- Fosters and encourages a supportive and accepting work environment
- Consistently demonstrates regular growth in both client retention and revenue
- Cultivates a strong community presence and referral network through outreach initiatives
- Prioritizes compliance and adherence to industry regulations, state requirements, and internal standards
- Increased Martinsburg’s annual revenue from $600K in 2022 to over $1.5M in 2024
Associate Director of Workforce Development
Horizon Goodwill Inc
03.2019 - 01.2023
- Provides direct supervision and leadership to staff implementing and monitoring adult and youth-centered service programs
- Developed and managed transitional housing/rapid rehousing program
- Builds relationships with community partners to cultivate positive working relationships
- Assists Chief Missions Officer in the research and development of employment and training programs
Claim Specialist
State Farm Insurance
01.2010 - 01.2018
- Investigated automobile accidents and made liability decisions
- Created and maintained positive customer relationships via phone and written communications
- Negotiated settlements for property damage and identified potential fraudulent activities
Cottage/Campus Supervisor
Board of Childcare
01.2002 - 01.2010
- Provided care and support to children in a residential setting
- Supervised staff and residents to assure a safe and nurturing environment
Education
B.S. - Administration of Justice
Penn State University
01.2002
Skills
- Consultative Selling
- Relationship Selling
- Closing Techniques
- Branding and Positioning
- Digital Marketing
- Proficient in CRM Software
- Data Analysis
- Microsoft Office Suite
- Community Outreach and Engagement
- Building Strategic Partnerships
- Budget Management
- Revenue Forecasting
- Interpersonal Communication: Strong verbal and written communication skills; active listening and empathy
- Negotiation: Ability to mediate discussions and reach mutually beneficial agreements
- Problem-Solving: Creative solutions for overcoming sales challenges
- Team Leadership: Experience in leading and motivating teams
- Adaptability: Ability to thrive in fast-paced, changing environments
Timeline
Executive Director
Village Caregiving, LLC
01.2023 - Current
Associate Director of Workforce Development
Horizon Goodwill Inc
03.2019 - 01.2023
Claim Specialist
State Farm Insurance
01.2010 - 01.2018
Cottage/Campus Supervisor
Board of Childcare
01.2002 - 01.2010
B.S. - Administration of Justice
Penn State University
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