Benjamin Duppel
Williamstown
Summary
Results-driven District Manager known for exceptional productivity and efficiency in task completion. Possess specialized skills in operational management, team leadership, and financial analysis. Excel at communication, strategic planning, and problem-solving to achieve goals and improve store performance across the district.
Overview
15
15
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work History
District Manager
Lucky Strike Entertainment
Philadelphia
04.2022 - Current
- Managed daily operations across multiple entertainment venues in Pennsylvania and New jersey
- Conducted regular audits to maintain compliance with safety standards.
- Implemented operational improvements to streamline service delivery.
- Monitored financial performance and adjusted budgets accordingly.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Mentored team members by demonstrating best practices for sales and customer service.
- Organized promotional events in order to drive sales volume in the district's stores.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
General Manager
Bowlero Corp
Cherry Hill
04.2015 - 04.2022
- Oversaw daily operations to ensure a high-quality guest experience.
- Managed staff schedules to align with peak business hours.
- Developed training programs to enhance employee skills and performance.
- Coordinated events and promotions to drive foot traffic and sales.
- Reviewed financial reports to monitor budget adherence and operational efficiency.
- Ensured compliance with health and safety regulations within the facility.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Facility Manager
Bowlero Corp
Turnersville
03.2010 - 04.2015
- Managed facility maintenance schedules for efficient operations and safety compliance.
- Coordinated vendor contracts for repairs, inspections, and maintenance services.
- Oversaw facility budget allocation for maintenance and operational expenses.
- Implemented preventative maintenance plans to ensure equipment reliability.
- Facilitated communication between departments regarding facility needs and improvements.
- Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
- Addressed building emergencies with high-level urgency and developed timely and effective solutions.
- Assessed building control system and HVAC system performance to suggest improvements.
- Established department goals and deadlines.
Education
Williamstown High School
Williamstown, NJSkills
- Operational management
- Budget forecasting
- Compliance auditing
- Performance monitoring
- Personnel management
- Business administration
- Multi-unit management
- Workforce development
- Policy enforcement
- Staff recruiting
Certification
- Servsafe
- Tips
- Hazcom GHS 2012
Accomplishments
- Eagle Award - Given to top 5% of GMs who were leaders in Revenue & EBITDAR growth, EBITDAR margin, hourly turnover rate, and guest service scores. 2018 & 2021
Languages
English
Native/ Bilingual
Timeline
District Manager
Lucky Strike Entertainment
04.2022 - Current
General Manager
Bowlero Corp
04.2015 - 04.2022
Facility Manager
Bowlero Corp
03.2010 - 04.2015
Williamstown High School
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