Melanie Tapia
Trinidad,CO
Summary
Committed job seeker with a history of consistent and organized practices. Skilled in working under pressure and adapting to new situations. Driven by a passion for continuous learning and successfully navigating change. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
Work History
Deputy Clerk Treasurer
Colfax County
Raton, New Mexico
05.2025 - Current
- Processed invoices and payments for various county departments.
- Conducted bank reconciliations on a monthly basis.
- Handled the daily banking deposits including check runs.
- Prepared journal entries for various transactions including general ledger accounts.
- Performed daily cash management tasks.
- Provides support in executing payments, and manage cash transactions.
- Reconcile bank statements books.
- Maintained compliance with state regulations and county policies.
- Assist customers with any questions or concerns.
- Filing, labeling, copying, mailing as needed.
CSW
Krossroads Integrative Health
Raton, NM
01.2025 - 05.2025
- Assisted clients in developing life skills and independent living abilities.
- Developed individualized plans for clients and monitored progress towards goals.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Developed appropriate treatment plans focusing on each individual's needs.
- Made referrals to utilize community resources for resident's needs.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
Victim Court Advocate
8th Judicial District Attorney's Office
Raton, NM
09.2023 - 08.2024
- Conducted intake interviews with victims of crime to assess their needs and develop case plans.
- Provided emotional support, counseling, and crisis intervention to victims and their families.
- Assisted victims in understanding the criminal justice process and court proceedings.
- Attended hearings and trials on behalf of victims to ensure that their rights were respected throughout the criminal justice process.
- Facilitated communication between victims and other key stakeholders in the criminal justice system such as police officers or prosecuting attorneys.
- Maintained accurate records including client files documenting all contact information relating to cases handled by the agency.
- Ensured compliance with applicable laws pertaining to victim's rights within the criminal justice system.
- Assisted individuals through criminal justice process, providing information and support.
- Assisted and advocated for clients obtaining financial resources and government entitlements.
Billing Clerk
Raton Public Service
Raton, NM
08.2019 - 09.2023
- Maintained customer accounts by recording account information, reconciling discrepancies.
- Processed invoices and payments accurately and promptly.
- Assisted in the collection of overdue accounts by contacting customers via telephone or mail correspondence.
- Corresponded with customers regarding their accounts, making adjustments when necessary.
- Analyzed customer account records in order to identify any irregularities or inaccuracies.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Assisted with other administrative tasks as assigned.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and responded to customer inquiries related to billing issues.
- Answered customer questions to maintain high satisfaction levels.
- Collected, posted and managed patient account payments.
- Processed and sent invoices, adjustments, and credit memos to customers.
Surveillance Officer/Lead Girls Circle Facilitator
HRDA Inc
Raton, NM
10.2015 - 08.2019
- Worked with CTs that have strict requirements through the probation office to ensure regular contact and provide support.
- Maintained and updated detailed documentation of surveillance activities on a weekly basis.
- Reported incidents and positive activities to staff members of the drug court team on a weekly basis, attended drug court on a weekly basis.
- Performed weekly in-home visits to meet with clients and discuss any issues and/or accomplishments for the week.
- Clerical work.
- Organized and conducted weekly group sessions in school and in the community.
- Encouraged creative thinking and motivated students by encouraging positive skills and strengths.
- Fostered team collaboration and positive interactions through group projects.
BMS/Community Support Worker
Teambuliders Counseling Services/ Agave
Raton, NM
01.2011 - 10.2015
- Developed individualized plans for clients and monitored progress towards goals.
- Conducted home visits to assess client needs and provide guidance and resources.
- Supported clients during medical appointments, advocating on their behalf when needed.
- Participated in team meetings, providing input regarding client care plans.
- Coordinated with other agencies to ensure comprehensive services were provided to clients.
- Maintained accurate records of client progress, services provided, and any issues encountered.
- Served as an advocate for clients in securing resources such as housing, employment.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Provided emotional support and encouragement throughout treatment process.
- Supervised community outings, enabling clients to achieve maximum personal independence.
- Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Developed appropriate treatment plans focusing on each individual's needs.
- Followed and evaluated individualized support care plans to increase personal development.
Education
GED -
Trinidad State Junior College
Trinidad, CO07-2012
Skills
- Financial statement preparation
- Bill payment
- Legal knowledge
- Case Management
- Documentation And Reporting
- Needs Assessment
- Relationship Building
- Effective Communication
- Adaptability and Flexibility
- Problem-Solving
- Organizational Skills
- Time management abilities
- Community Outreach
- Behavior Management
- Scheduling
- Data Entry
- Clerical Support
- Microsoft Word/Teams
- Excel
- Phone call answering
- Administrative Support
- Account reconciliation
Education and Training
other
Professional References
- Bernadette Campbell (575) 643-6494
- Jolene Archuleta (575) 707-1012
- Alfonso Ortiz (575)707-0891
Timeline
Deputy Clerk Treasurer
Colfax County
05.2025 - Current
CSW
Krossroads Integrative Health
01.2025 - 05.2025
Victim Court Advocate
8th Judicial District Attorney's Office
09.2023 - 08.2024
Billing Clerk
Raton Public Service
08.2019 - 09.2023
Surveillance Officer/Lead Girls Circle Facilitator
HRDA Inc
10.2015 - 08.2019
BMS/Community Support Worker
Teambuliders Counseling Services/ Agave
01.2011 - 10.2015
GED -
Trinidad State Junior College