Benjamin Eldred
Wilmington,NC
Summary
Knowledgeable automotive technician with eight years of experience in servicing brakes, suspension systems, exhaust systems, transmissions and engines. Frequently commended for quality of work, efficiency and productivity. Positive and upbeat individual with enthusiasm for work and understanding of great customer service. Motivated to go above and beyond job requirements to satisfy the customers needs, help all members of the team and meet business objectives. A successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding and mentally-fatiguing work. Safety-oriented team player with an impeccable attendance record.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Jaguar Land Rover Technician
Jaguar Land Rover Cape Fear
Wilmington, NC
03.2022 - Current
- Identified and addressed recurring customer-reported issues with proactive solutions to prevent future occurrences.
- Successfully coached and mentored junior technicians in executing a wide range of repairs, maintenance tasks and diagnostic procedures specific to Jaguar and Land Rover vehicles.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
- Diagnosed mechanical and electrical problems using specialized computer software and diagnostic tools.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
- Operated a variety of shop equipment safely and efficiently.
- Adhered strictly to company policies concerning quality control standards.
- Provided accurate estimates of repair times to customers and team members prior to work being performed.
- Performed quality control test drives on vehicles after repairs were completed.
- Communicated effectively with customers and team members about repair progress and costs involved.
- Attended technical training courses when available to increase knowledge base.
- Maintained a clean working environment at all times.
Automotive Maintenance Technician
United States Marine Corps, USMC
Marine Corps Base Camp Lejeune, NC
02.2018 - 02.2022
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Managed seven subordinates and monitored quality of their work.
- Performed safety and emissions inspections.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
- Changed, rotated and balanced tires on different types of vehicles.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Trained and coached junior technicians on procedures for completing various types of repairs and maintenance on light and heavy military vehicles.
- Demonstrated process of preventive maintenance and visual inspections to junior technicians.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Examined new and replacement parts to uncover defects.
Sales and Service Representative
Les Schwab Tire Center
St. Helens, OR
10.2016 - 02.2018
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Expanded customer base and boosted profit within product line.
- Created and executed reorganization plans and implemented process improvements.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Minimized process lags through strategic sourcing and customer expectation management.
- Attended advanced training sessions to increase product knowledge and productivity.
- Trained and mentored three new sales and service representatives.
Education
High School Diploma -
St. Helens High School
St. Helens, OR06.2017
Skills
- Work Orders and Documentation
- Work Area Cleanliness
- Mechanical Troubleshooting
- Hardworking and Dedicated
- Decision Making
- Component and System Testing
- Attention to Detail
- Customer Relations
- Air Conditioning Service
- Willing to Learn
- Hazardous Materials Disposal
- Time Management
Accomplishments
- Certificate of Commendation
- Good Conduct Medal
- Letter of Appreciation (x2)
Certification
- Refrigerant Recovery/Recycle Qualification
- Joint Light Tactical Vehicle (FLMNET)
- Utility Task Vehicle Mechanic Certification Course (UTV)
Timeline
Jaguar Land Rover Technician
Jaguar Land Rover Cape Fear
03.2022 - Current
Automotive Maintenance Technician
United States Marine Corps, USMC
02.2018 - 02.2022
Sales and Service Representative
Les Schwab Tire Center
10.2016 - 02.2018
High School Diploma -
St. Helens High School
- Refrigerant Recovery/Recycle Qualification
- Joint Light Tactical Vehicle (FLMNET)
- Utility Task Vehicle Mechanic Certification Course (UTV)
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