BENJAMIN ELLIS
BALTIMORE
Summary
Experienced Visionary Client Relationship Manager with 9+ years of proven success in optimizing client portfolio outcomes and cultivating strong professional relationships. Utilizes excellent communication and event management skills to drive client enrollment and enhance overall satisfaction. Adept at identifying and implementing strategies that effectively meet client needs and exceed expectations.
Overview
9
9
years of professional experience
Work History
FAMILY SERVICES ADVOCATE
Y in Central Maryland
09.2024 - Current
- Safeguarded the wellbeing of children at risk by reporting concerns promptly to appropriate authorities, as mandated by law.
- Fostered a supportive environment for families experiencing mental health challenges with group therapy sessions and referrals to specialized care providers.
- Improved access to services for families by developing strong partnerships with community organizations and service providers.
- Provided targeted assistance to families facing eviction or homelessness by connecting them with legal resources, housing assistance programs, or emergency financial aid.
- Upheld confidentiality and privacy standards for sensitive client information according to organizational policies and government regulations.
SERVICE MANAGER
Carpet Consultants
10.2023 - 04.2024
- Managed client relationships while delivering superior carpet cleaning services
- Maintained equipment for optimal performance
- Ensured financial compliance through accurate payment processing
- Implemented safety protocols for staff and clients
- Enhanced customer satisfaction through effective problem-solving
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
LEAD HOSPITALITY MANAGEMENT
Epiq Global
08.2022 - 03.2023
- Managed client relationships through 'White Glove' hospitality services
- Orchestrated logistics for meetings, conferences, and events, meeting stringent deadlines
- Successfully facilitated menu arrangements, room reservations, and catering requests for legal professionals
- Ensured accurate documentation of all hospitality-related aspects
- Provided high-end reception services, maintaining immaculate conference rooms and kitchens
- Managed inventory control, ensuring adequate supplies were available for staff and guests while minimizing waste and costs.
- Addressed guest complaints effectively, resolving issues swiftly while maintaining a professional demeanor.
- Ensured compliance with safety regulations and protocols by conducting routine inspections of facilities and equipment.
TEACHER ASSISTANT/CLASSROOM MANAGEMENT
District of Columbia Public Schools
10.2021 - 08.2022
- Enhanced critical thinking skills with project-based learning opportunities.
- Established strong relationships with families to support student success.
- Fostered a supportive learning environment by implementing inclusive classroom practices.
- Improved student engagement by incorporating hands-on activities into curriculum.
- Monitored student progress to adapt instruction and address individual challenges.
- Encouraged student participation to boost confidence and self-expression.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
HOSPITALITY MANAGEMENT
Project Hospitality
11.2017 - 11.2019
- Managed client relationships, ensuring satisfaction and retention
- Identified and resolved client issues, improving overall service quality
- Developed and implemented strategies for client growth, contributing to business expansion
- Participated in ongoing professional development opportunities related to culinary arts or hospitality management.
DIRECT SUPPORT PROFESSIONAL
On Your Mark
04.2016 - 11.2018
- Orchestrated personal care and meal preparation for clients with disabilities
- Implemented care strategies from healthcare professionals
- Fostered independence through skill development
- Streamlined the process of bed linen replacement and bed making, enhancing resident comfort
- Ensured adherence to state and federal standards, including infection control and fire safety, boosting compliance by 20%
- Improved resident orientation process, leading to a 15% increase in resident satisfaction
- Applied de-escalation techniques to manage challenging behaviors effectively.
- Employed communication skills to build trust and rapport with patients and families.
- Used electronic health record software to document patient interactions and care plans.
- Utilized assistive devices to support patients with mobility challenges.
- Monitored patients' conditions, reporting changes to healthcare professionals promptly.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
LOGISTICS DATA ENTRY
Meadows Wye Co., Inc.
05.2017 - 01.2018
- Managed logistics operations including accurate data entry and inventory control
- Streamlined order processing by collaborating with warehouse staff for prompt fulfillment
- Ensured accurate cargo status by utilizing carrier tracking systems and resolving discrepancies
- Handled shipping documents efficiently, fostering smooth order processing and delivery
- Supported team by completing data entry tasks as assigned.
- Verified data by cross-checking with original documents.
Education
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
University of Phoenix-Arizona
Phoenix, AZ03.2025
PROJECT MANAGEMENT CERTIFICATE -
Google
09.2024
CPR & FIRST AID CERTIFICATION -
American Red Cross
09.2024
ORDINED MINISTER -
American Marriage Ministries
05.2024
ASSOCIATE OF ARTS - LIBERAL STUDIES
LaGuardia Community College
Long Island City, NY07.2015
Skills
- Conflict Resolution
- Strategic Planning
- CRM Software
- Account Management
- Project Management
- Customer Service
- Document management
- New employee enrollment
Timeline
FAMILY SERVICES ADVOCATE
Y in Central Maryland
09.2024 - Current
SERVICE MANAGER
Carpet Consultants
10.2023 - 04.2024
LEAD HOSPITALITY MANAGEMENT
Epiq Global
08.2022 - 03.2023
TEACHER ASSISTANT/CLASSROOM MANAGEMENT
District of Columbia Public Schools
10.2021 - 08.2022
HOSPITALITY MANAGEMENT
Project Hospitality
11.2017 - 11.2019
LOGISTICS DATA ENTRY
Meadows Wye Co., Inc.
05.2017 - 01.2018
DIRECT SUPPORT PROFESSIONAL
On Your Mark
04.2016 - 11.2018
BACHELOR OF SCIENCE - BUSINESS MANAGEMENT
University of Phoenix-Arizona
PROJECT MANAGEMENT CERTIFICATE -
Google
CPR & FIRST AID CERTIFICATION -
American Red Cross
ORDINED MINISTER -
American Marriage Ministries
ASSOCIATE OF ARTS - LIBERAL STUDIES
LaGuardia Community College
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