Benjamin Eng
Chicago,IL
Summary
With over eight years experience in industrial automation, has grown a deeper fascination and enjoyment with working with computers. With a physics background, learned down to the transistor level of their understanding. With experience in engineering, has developed a logic level understanding, and hobbies of programming, has developed a strong understanding for the higher level aspects of computers. Looking to switch careers more in line with my interests.
Overview
15
15
years of professional experience
Work History
Technical Marketing Engineer
Keyence Corporation Of America
09.2015 - Current
- Developed messaging about key customer challenges and benefits of company solutions.
- Managed design guides, troubleshooting strategies and assessment approaches for vision systems (machine vision).
- Collaborated closely with sales, engineering and project management to support end-to-end processes.
- Enhanced customer and user experiences through continuous optimization of products or features.
- Supported sales teams with training and advice on diverse product technical issues.
- Traveled to customer locations to deliver on-site talks and resolve problems with planned or previously deployed technical solutions.
- Wrote documents and created presentations sharing technical details of products, technologies and solutions.
- Leveraged engineering and product management expertise to drive future technical project direction.
- Consulted with customers on technical issues to achieve optimal solutions.
- Supported over 650 customers via phone, 463 customers via email and 187 customers via web chats
- Conducted 2 customer training classes that lasted 3.5 days each.
Construction Mechanic (Third Class)
United States Navy, USN
06.2008 - 07.2016
- Repaired and maintained construction equipment such as bulldozers, cranes and backhoes.
- Tracked maintenance activities and maintained detailed records.
- Troubleshot equipment malfunctions utilizing diagnostic tools and technical manuals.
- Removed worn or faulty components for replacement or repair.
- Inspected and tested heavy equipment components to certify proper operation and safety.
- Diagnosed and repaired hydraulic and electrical systems to maintain equipment function.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Reassembled and tested equipment after repairs to verify function and performance.
- Replaced defective wiring systems, hydraulics, and braking systems to return machines to service.
- Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
- Repaired and replaced engine parts such as pistons, cylinders and liners to restore function.
- Evaluated heavy equipment to determine necessary repairs and maintenance requirements.
Education
Bachelor of Science - Physics And Astronomy
Purdue University
West Lafayette, IN04.2015
Skills
- Technical Sales - explained technology solutions to customers to build confidence in ability to solve engineering issues and improve sales
- Technical Writing - wrote many documents and tech tips that helped simplify procedures for easier implementation of vision systems
- Customer Satisfaction - supported thousands of customers with their technical troubles with customer satisfaction in mind
- Training - trained hundreds of customers and new hires in technical skills necessary to use vision systems and understand automation systems from electrical systems, optical systems and software and solution building
Accomplishments
- one of the top engineers in the company
- lead product expert for GigE cameras
- Supported GenICam libraries for C,C++ and C#
- Supported ActiveX control library for our products
Hobbies
- I enjoy participating in game jams. I participated in the last 6 Ludum Dare game jams (https://ldjam.com/users/whysguy52/games)I do enjoy programming outside of game jams too. I made an Ethernet/IP (Industrial Protocol) desktop app
- I designed a PCB that safely sends signals from a 3.3v output source (Raspberry Pi) to a 24v input source (industrial device) using opto-couplers and can also send signals back from the 24v source, down to a 3.3v input using resistors to step down the voltage as well as split the current to protect the circuit
- I built the clock, registers and ALU (Arithmetic Logic Unit) for an 8-bit CPU as a part of the "Build an 8-bit CPU from scratch" found at eater.net
Timeline
Technical Marketing Engineer
Keyence Corporation Of America
09.2015 - Current
Construction Mechanic (Third Class)
United States Navy, USN
06.2008 - 07.2016
Bachelor of Science - Physics And Astronomy
Purdue University
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