Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ben England

Aurora,CO

Summary

*Hardworking employee with extensive training in customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

*Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Production Team Member

Whole Foods Market Inc
Birmingham, AL
10.2011 - 04.2017
  • Monitored inventory levels of raw materials used during the production process.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
  • Monitored product flow throughout the entire process from start to finish.
  • Loaded raw materials into production machinery as needed.
  • Cleaned work area regularly and checked for any potential hazards in the facility.
  • Utilized hand tools such as wrenches, screwdrivers, hammers, when performing maintenance tasks.
  • Provided assistance with machine set-up, adjustment, maintenance and repair tasks.
  • Weighed and loaded orders according to project specifications.
  • Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
  • Recorded daily activities in logbooks and completed other paperwork as required.
  • Helped achieve team goals by rotating production lines and daily duties to meet demand.
  • Ensured that all products met quality standards before packaging them for shipment.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Responsible for packing finished goods in accordance with customer specifications.
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Performed pre-operation inspections to ensure machines were ready for use.
  • Met or exceeded target for on-time customer shipments.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Set up and operated production machinery according to specific standards and protocols of company.
  • Maintained accurate records of production output, quality control checks and related information.
  • Operated and monitored production machinery to ensure efficient functioning of the line.
  • Calibrated machines to adhere to quality standards and maintain required productivity levels.
  • Conducted regular visual inspections of equipment components to identify potential issues.
  • Measured and weighed items to meet quality standards and prevent waste.
  • Adhered to safety regulations while operating machinery and working on the production line.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Examined final products for conformance with quality and design standards.
  • Attended regular training sessions to increase machine operating skills.
  • Inspected finished goods for defects or discrepancies prior to packaging.
  • Unloaded and sorted products and transported items to proper locations.
  • Separated products according to weight, grade and size of material to produce final product.
  • Kept operations area neat and orderly to minimize obstacles.
  • Worked collaboratively with supervisors, co-workers, vendors and customers when necessary.
  • Set up, operated and adjusted various pieces of equipment according to established procedures.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Recorded inspection results after production runs.
  • Used daily system logs to document production information, discussing issues with management.
  • Participated in team meetings and training sessions concerning new processes or techniques.
  • Assisted in troubleshooting equipment malfunctions and performed necessary repairs.
  • Verified accuracy of product labels before affixing them onto packages.
  • Analyzed data from past productions to identify areas for improvement.
  • Sorted and packaged products to prepare for processing or shipment.
  • Set up and operated production machinery according to company's specific standards and protocols.
  • Used hand trucks and forklifts to unload, load and transport items.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.

Line Cook Supervisor

OAR (shut down)
Birmingham, AL
05.2009 - 04.2011
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Managed inventory levels for perishable goods such as vegetables, fruits, dairy products, meats, and seafood.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Ensured food items were prepared in a timely manner while adhering to quality control standards.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Followed proper food handling methods and maintained correct temperature of food products.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Explained goals and expectations required of trainees.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Resolved customer complaints regarding food quality or service in a professional manner.
  • Directed, supervised, and trained line cooks in preparation of dishes according to recipes and established standards.
  • Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Conducted regular meetings with kitchen staff members to discuss new menu items or changes in procedures.
  • Washed and peeled ingredients to prepare for different meals and recipes.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Cooked multiple orders simultaneously during busy periods.
  • Adhered to portion controls and presentation specifications.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Grilled and deep fried various foods from meats to potatoes.
  • Prepped garnishes to reduce wait times during lunch and dinner rush.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Distributed food to service staff for prompt delivery to customers.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Kept stations stocked and ready for use to maximize productivity.
  • Developed menu item pricing based on cost of ingredients and labor costs associated with each dish.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
  • Inspected supplies, equipment, and work areas to ensure conformance to established standards.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with others to discuss new opportunities.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.

Bakery Supervisor

Tria Market(Closed Replaced by DODIYOS)
Homewood, AL
06.2007 - 04.2009
  • Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Analyzed sales data to forecast future demand for baked goods.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
  • Helped with bakery accounting by entering invoices and administering payroll.
  • Implemented and executed merchandising programs to maintain and increase sales.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Developed marketing strategies to increase sales volume through promotions or special events.
  • Conducted regular inspections of equipment to identify maintenance needs or malfunctions.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Implemented health and safety protocols in accordance with company policies and government regulations.
  • Maintained records of production output, waste levels and other operational metrics.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Managed daily operations of bakery, ensuring efficient utilization of resources.
  • Monitored quality control to ensure products met standards for taste, texture, presentation and freshness.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Oversaw packaging processes to guarantee accurate labeling and compliance with applicable laws.
  • Distributed food to service staff for prompt delivery to customers.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Coordinated with vendors on pricing and delivery schedules for ingredients and supplies.
  • Established procedures for safe handling, storage and disposal of hazardous materials used in baking process.
  • Revamped bakery menus by suggesting new regular and seasonal product offerings.
  • Performed cost analysis to maximize profits while maintaining competitive prices.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maintained inventory of supplies and ingredients, ordering additional items as needed.
  • Delegated work to staff, setting priorities and goals.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Supervised and trained staff in the bakery, including assigning duties and tasks.
  • Ensured that all food safety regulations were followed during production.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Developed new recipes and adjusted existing recipes to improve product quality.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Coordinated work of [Number] sales and processing employees, handling as many as [Number] orders per day.
  • Resolved customer complaints in a timely manner by providing excellent customer service.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Organized promotional activities such as cooking classes or demonstrations at local stores.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Assisted bakery manager with coordinating product ordering, receiving, and stocking.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Explained goals and expectations required of trainees.
  • Created new recipes and developed process improvements to avoid wastages.
  • Evaluated performance of staff members on an ongoing basis; provided feedback as necessary.
  • Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Understood and followed oral and written directions.
  • Achieved cost-savings by developing functional solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained schedule of class assignments to meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Identified needs of customers promptly and efficiently.

Garde Manger

DODIYOS
Homewood, AL
08.2007 - 03.2009
  • Coordinated production schedules with other cooks in the kitchen.
  • Managed inventory levels by ordering supplies as needed.
  • Prepared charcuterie platters with cured meats, cheeses and accompaniments.
  • Plated dishes according to presentation standards.
  • Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
  • Developed creative ideas for plate presentations.
  • Checked quality of food products to meet high standards.
  • Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Maintained cleanliness of work areas throughout shift.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Sliced vegetables for use in salads or garnishes.
  • Determined amounts of food needed on a daily basis.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Cleaned equipment used in the preparation of food items.
  • Garnished plates with edible decorations prior to serving.
  • Cut and portion meats, poultry, fish and shellfish for cooking.
  • Prepare cold sauces and dressings according to recipes.
  • Adhered to all health code regulations regarding sanitation practices.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Stocked refrigerators with prepared foods such as soups, stocks, sauces .
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Organized buffet tables with attractive displays of food items.
  • Trained new staff members on proper techniques when preparing dishes.
  • Monitored quality of ingredients used in the kitchen area.
  • Portioned salads, hors d'oeuvres, appetizers and other cold food items.
  • Trained and supervised line cooks to develop new skills and improve team performance.
  • Assembled hot and cold canapes for special events.
  • Assisted in the preparation of pates, mousses and terrines.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Supervised food preparation staff to deliver high-quality results.
  • Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
  • Distributed food to service staff for prompt delivery to customers.
  • Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained schedule of class assignments to meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

GED -

Birmingham Southern College
Birmingham, AL
08-2005

Skills

  • Statistical Process Control
  • Business Management
  • Work Order Processing
  • Assembly Line Experience
  • Batch Production
  • Production and Processing
  • Waste Reduction Techniques
  • Resource Allocation
  • Product Packaging
  • Quality Control
  • Quality Assurance
  • Equipment Troubleshooting
  • Quality Inspection
  • Safety Management
  • Manufacturing Support
  • Equipment Operation
  • Equipment Calibration
  • Machine Operation
  • Product Assembly
  • Quality Inspections
  • Hazardous Material Handling
  • Fabrication
  • Loading and Unloading Protocols
  • Hand Tools
  • Assembly Procedures
  • Product Inspection
  • Electrical Safety
  • Complex Problem-Solving
  • Tolerances Measurement
  • Shipment Preparation
  • Deadline Compliance
  • Lockout and Tagout Procedures
  • Materials Handling
  • Machine Setups
  • Micro Assembly
  • Documentation Ability
  • Mechanical Aptitude
  • Waste Reduction

Affiliations

  • 18 years Mixed Martial Arts/Self-Defense/Jujitsu Training
  • 12 years Coaching at SBGAlabama
  • 10 years of MMA Competition
  • Coached up to 150 students at a time
  • Ages 4yo-76yo

Timeline

Production Team Member

Whole Foods Market Inc
10.2011 - 04.2017

Line Cook Supervisor

OAR (shut down)
05.2009 - 04.2011

Garde Manger

DODIYOS
08.2007 - 03.2009

Bakery Supervisor

Tria Market(Closed Replaced by DODIYOS)
06.2007 - 04.2009

GED -

Birmingham Southern College

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Ben England