Benjamin Fein
Saint Augustine,Florida
Summary
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
CBP Agriculture Specialist GS-0401-05 Step 10
U.S. Customs and Border Protection
01.2024 - Current
- Works with travelling public and commercial importers and exporters to prevent the introduction of harmful pests, plants, animal diseases and biological threats to U.S. agriculture
- Works collaboratively with other agencies including the U.S. Fish and Wildlife Service and USDA to prevent illegal wildlife trade and pests from entering the U.S.
- Works and screens passengers from the Jacksonville Carnival Cruise Ship terminal and Jacksonville International Airport
- Utilizes the x-ray Rapiscan machine to detect illegal materials including fruit, food products, and pests
- Inspects and verifies all dogs and cats coming from outside the U.S. have proper USDA Health and Rabies Certificates
- Improves customer satisfaction rates through proactive problem-solving and efficient complaint resolution
- Properly and timely documents seizures and abandonment of illegal fruits, vegetables, meats, and wildlife products
- Identifies high risk passengers and analyzes passenger prior agriculture and wildlife violation records for coming into country
- Interviews inbound passengers from outside the U.S. during secondary inspection process to detect illegal agriculture products
- Ability to accurately interpret data, Federal laws and regulations, organize work tasks, communicates effectively and identifies errors in reports
- Has working knowledge of multiple CBP computer systems including USEC, UPAX, ACE, SEACATS, ATS Import Cargo, TECS MOD, ARM, ITDS, and BESA
- Properly handling and submitting pests of significant agriculture concern to the USDA Pest Identifiers using ARM and ITDS computer systems
- Works collaboratively with CBPO's in identifying counterfeit items
- Conducts inspections at DHL and FEDEX looking for shipments of illegal imports and shipments containing pests
- Boards and inspects a variety of commercial vessels and aircrafts to detect and prevent pests from entering the U.S. including fruit flies, and flighted spongy moth complex (FSMC)
- Boards vessels to examine garbage logs and garbage receptacles to be sure everything is in compliance with Federal regulations and MARPOL.
- Properly handling, safeguarding, and destruction of agriculture quarantine material
- Assists with tailgate inspections of agriculture products and placing CBP high security seals on containers
- Properly documenting and updating computer systems for high security seal usage
- Member of Disaster Assistance Response Team (DART)
- Certified EMT responsible for providing emergency care for the public, peers and coworkers in Jacksonville CBP office
- Provide standby EMT duties and care for officers at the shooting range during officer qualification
- Assists with vehicle maintenance and timely record keeping
- Travels to outlying ports including Fernandina Beach, St. Augustine and Tallahassee International Airport for inspections
- Member of Diversity Committee and Combined Federal Campaign committee (CFC)
- Collaborates with cross-functional teams to achieve project goals on time and within budget
- Participated in and trained on the VACIS Non Intrusive Xray Inspection System (XML)
- Trained and certified in RADEYE Personal Radiation Detector
- Knowledge of U.S. and foreign laws and regulations pertaining to agriculture and wildlife
CBP Technician GS-1801-07 Step 10
U.S. Customs and Border Protection
09.2023 - 01.2024
- Provided support to CBP Officers and Agriculture Specialists as they performed their work duties
- Remained current on all learning management courses and trainings
- Assisted officers with updating SOPs to include MSA multigas detectors
- Assisted with fire extinguisher maintenance and timely record keeping
- Issued CBP high security seals and maintained accurate and timely seal logs
- Assisted in radio maintenance and trouble shooting including installation of new radios
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines
- Responsible for fleet vehicle maintenance and record keeping
- Trained new technicians on standard operating procedures, ensuring consistency across the team
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Optimized system performance thorough testing and analysis
- Maintained Basic CPR Certification and EMT Basic Certification
- Member of DART (Disaster Assistance Response Team)
- Performed multiple job tasks in keeping the office running smoothly and efficiently
Wildlife Inspector GS-1801-11 Step 1
United States Fish and Wildlife Service
11.2020 - 06.2023
- Wildlife Inspector with US Fish and Wildlife Service in Miami Fl, Office of Law Enforcement – Port of Miami
- Responsible for providing the nations front-line defense against illegal wildlife trade
- Provided day-to-day monitoring of wildlife imports and exports facilitate legal trade and help detect and deter illegal wildlife trafficking
- Monitored imports and exports of wildlife shipments to ensure compliance with U.S. and foreign laws and regulations
- Enhanced wildlife protection by conducting thorough inspections of shipments, facilities, and documentation
- Examined shipping containers and other transport mechanisms and related documents to ensure compliance with all pertinent local, state, federal and foreign laws and regulations
- Responsible for front desk and dispatch window answering calls from the public and other federal agencies
- Supported the rollout of innovative technological solutions for tracking legal wildlife trade and detecting fraudulent documents or activities
- Collaborated with other law enforcement agencies including U.S. Customs and Border Protection, U.S.D.A., and NOAA in order to investigate and prosecute individuals involved in illegal wildlife activities
- Conducted risk assessments to prioritize inspections based on potential threats to native ecosystems or protected species
- Kept abreast of changes in national and international legislation related to the preservation of threatened species or their habitats
- Raised public awareness about the importance of conserving biodiversity through outreach events and educational presentations at local high schools, trade shows and other government agencies
- Fulfilled all requirements for training including Basic Wildlife Inspector Training at FLETC and yearly 40 hour update trainings
- Maintained all vehicle maintenance and fire extinguisher records
- Conducted routine inspections at Port of Miami cruise terminals, USPS International Mail Facility and Miami International Airport
- Streamlined inspection processes by implementing efficient record-keeping systems and data management techniques
Motor Vehicle Operator WG-5 Step 5
U.S Dept of Veteran Affairs
07.2019 - 11.2020
- Motor Vehicle Operator with the U.S. Dept of Veteran Affairs
- Provided patient transportation for Veterans and family members to various medical appointments within the Northeast Florida Area including Gainesville, Lake City and Jacksonville Area
- Assessed daily to determine that all parts of the vehicle were clean, in good working order, and made sure wheelchair ramp was working properly
- Upheld a clean driving record by following all safety guidelines while operating vehicles.
- Enhanced vehicle safety by conducting regular inspections and maintenance checks
- Improved customer satisfaction by providing timely and efficient transportation services
- Driving the Green Route (shuttle in Gainesville, Florida) to pick up veterans, staff and visitors at various parking spots around the VA Medical Center
- Driving the Lake City VAMC - Gainesville VAMC Shuttle
- Collaborated with dispatchers to ensure optimal routing and scheduling for maximum efficiency
- Ensured all trip reports were complete, assisted front desk / information desk staff at the Jacksonville CBOC clinic, and answered questions from general public
- Operated different types of vehicles and equipment in varied terrain and conditions including vans, buses and trucks
- Member of the DEMPS team [disaster emergency management program]
- Assisted in training new hires on company policies, procedures, and safe driving techniques
- Adhered to all traffic laws and regulations, promoting safe driving practices among team members
Firefighter
Northrop Grumman
02.2019 - 07.2019
- Performed as a member of the ARFF -Aircraft Rescue Fire Fighting Department at Northrop Grumman in St Augustine Florida
- Responsible for responding to actual or potential ground or flight emergencies to prevent and extinguish fire and rescue aircraft crew and passengers
- Provided standby for fire protection in ARFF vehicles for new / existing aircraft including the E2D Advanced Hawkeye and F-5 Single and Double Seat Fighter Jets
- Operated and maintained all aircraft rescue and firefighting vehicles and equipment - including E1 Crash Trucks
- Conducted daily morning Airfield (Northeast Regional Airport) and Flight Line FOD (foreign object debris) checks
- Preposition vehicles for pre- and post-flight start and shut downs, performing standbys for engine runs, fueling, and other high hazardous tests for aircraft
- Served as an EMT- Basic on Crash rescue ARFF Truck
- Provided basic BLS medical care to those in need and providing treatments to those
- Conducted monthly fire extinguisher checks in all buildings and vehicles, and performed annual hose testing
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues
Firefighter / EMT-Basic GS-0081-07 Step 1
U.S. Department of Veteran Affairs
01.2017 - 07.2018
- Full Time Federal Firefighter at the Coatesville VA Hospital working a 24/48 schedule
- Job duties included structural firefighting, emergency medical response, testing and inspection of fire extinguishers as per NFPA 10 in all buildings; testing and Inspection of Sprinkler systems as per NFPA 25 in all buildings; safety checks of building including proper egress, emergency lighting and exit signs; daily checks of all government vehicles including Fire Engine 76, Attack 76, Ambulance 76, Utility 76, Squad 76 and the DUV performing road tests on all vehicles, maintaining fuel for each vehicle and making sure all vehicles are maintained and in a state of readiness
- Maintaining the daily logbook for all pertinent information, answering phone calls for the department, maintaining fire alarm console; daily checks for equipment such as SCBA's, oxygen equipment, LIFEPACK Defibrillator, automatic suction machine, MERT/CODE BLUE Pager; weekly test of Satellite phone, Multi-gas meters and radios; cleaning engine bays, and the firehouse
- Maintaining and staffing radio at all times, answering 4-911 emergency calls, emergency elevator calls, nonemergency calls, and priority traffic calls for fire/ems and police; continuing education training including LUCAS Chest Compression System
Medical Supply Technician GS-0622-06 Step1
U.S. Dept of Veteran Affairs
07.2013 - 01.2017
- Worked in the sterile processing service, supply processing and distribution section (SPS)
- Responsible for providing direct supply support in a variety of activities, including decontamination, sterilization, preparation, equipment control and distribution, inventory management, Quality Assurance, instruments and supply distribution for all patient care areas, clinics, CBOC’s and special procedure units
- Responsible for the disassembly and reassembly processes of a variety of medical equipment and complex surgical instruments
- Collects, receives, cleans and decontaminates the full range of instruments, supplies and equipment used in the Medical Center’s Nursing Home, patient care units, clinics, operating room, respiratory therapy, dental service, special procedure units and CBOC’s
- Collects, transports, decontaminates, and reprocesses infectious materials, equipment and instruments
- Used Steam Sterilizers, Sterrad NX, Sterrad 100s, and Sterrad 200 units
- Successfully completed "Crucial Conversations" Training and obtained Six Sigma Green Belt Certification for organizational Quality Improvement programs
- Improved patient care by efficiently managing medical supply inventory and timely distribution
- Effectively managed medical supply returns and exchanges, ensuring prompt resolution of issues to minimize delays in patient care
- Assisted healthcare professionals in the wards and operating rooms, locating necessary supplies, contributing to efficient patient care
- Member of the DEMPS (Disaster Emergency Management Program)
- Trained new Medical Supply Technicians on proper inventory management procedures, ensuring consistency across the team
Park Ranger/Dispatcher Seasonal GL-0025-05 Step 1
National Park Service
05.2010 - 09.2010
- Assisted with the Resource and Visitor Protection division
- Worked in the Dispatch office, answer phone, using wireless and radio communication devices, completing accurate written reports as needed per National Park Service guidelines
- Maintained excellent communications with park staff
- Provided exceptional customer service at entrance stations, answering questions, offering assistance, and processing fee payments accurately
- Radio Logs, EMS and Fire call out with the City of Philadelphia
- Acted as the main operator for the park
- Performed and queried NCIC/ PCIC checks
- Fingerprinted new and current park employees and contractors
- Educated visitors on area wildlife and regional history during tours and presentations
Forestry Technician Seasonal GS-0462-05 Step 1
National Park Service
05.2008 - 09.2009
- Summer May 2009-September 2009 (1039 hours)
- Summer May 2008-September 2008 (1039 hours)
- Participated in arduous fire suppression activities
- Used a variety of hand tools, power saws, and pumps
- Exposed to long and irregular working hours under exhausting conditions
- Patrolled park roads and boundaries
- Responded to medical emergencies
- Assisted with mechanical and automotive problems with visitor and park vehicles
- Used wireless and radio communication devices
- Completed accurate written reports as needed per NPS guidelines
- Maintained excellent communication with park staff
- Directed traffic during high visitor season and during emergency situations
Education
B.S. - Recreation, Parks & Tourism, Natural Resource Management
University of Florida
08.2005
A.A. -
Santa Fe Community College
Gainesville, Florida01.2003
Skills
- Outstanding interpersonal skills
- Excellent organizational skills
- Exceptional customer relations
- Six Sigma Green Belt Continuous Improvement
- Ability to work independently
- Ability to work as part of a team
- Proficient in MS Office
- Proficient in computer graphics programs
Fire/Rescue Trainings and Certifications
- Emergency Telecommunicator - National Academies of Emergency Dispatch, 02/01/11
- Emergency Medical Dispatcher - National Academies of Emergency Dispatch- Priority Dispatch, 01/01/11
- Pro Board Firefighter Certifications: Firefighter 1 & 2, Airport Firefighter, Aircraft Rescue and Firefighting, Hazardous Material Awareness and Operation Level, Hazardous Material Technician, HAZMAT Incident Commander, Driver/Operator Pumper Apparatus, Driver Operator – ARFF Apparatus, Driver Operator – Mobile Water Supply Apparatus, Driver Operator – Aerial Apparatus, Marine Firefighter, Confined Space Rescue 1 & 2, Fire and Life Safety Educator 1, Fire Inspector 1 & 2, Vehicle Extrication /Machinery Extrication 1
References
- Tim Soley, Fire Chief, Department of Veteran Affairs Coatesville Pennsylvania CVAMC - Fire Department, 610-383-4285, Timothy.soley@va.gov
- Dane Conway, Work Lead, Department of Veteran Affairs, Gainesville, Florida, 352-727-1699, Dane.Conway@va.gov
- Andrew Clemens, IT Specialist, Federal Bureau of Prisons, 302-275-1376, andrew.clemens@bop.gov
- Ricardo Rivero, Wildlife Inspector, U.S. Fish and Wildlife Service, 786-339-6935, ricardo_rivero@fws.gov
Certifications
- Notary Public, State of Florida, Commission Number: HH518388 expiration date: August 16, 2028
- CDL – B, with Air Brakes and Passenger Endorsement, 09/01/18
- Certified EMT Basic- State of Florida / NREMT Registry Number: E3385393 expiration date: March 31, 2026
- Certified Professional Dog Trainer, National School for Dog Trainers, March 2013
- Canine First Responder and Canine TECC, K9 Medic, expiration date: March 2025
- State of Florida Canine Down Training, 16 hour course, 2006
- Certified Registered Central Sterile Technician – IAHCSMM, 08/01/13
- Healthcare Provider/BLS, American Heart Association, 07/01/20
- IS-00005.A An Introduction to Hazardous Materials, 07/01/06
- IS-00010 Animals in Disaster, Awareness and Preparedness, 08/01/06
- IS-00010 Animals in Disaster – Community Planning, 08/01/06
- IS-00111 Livestock in Disaster, 08/01/06
- IS-700 NIMS National Incident Management System, 12/01/05
- ICS – 100, 200, 300
- S-130 Basic – Wildland Firefighter
- S-190 Intro to Wildland Fire Behavior
- S-211 Portable Pumps and Water Use
- S-212 Wildland Fire Chainsaws
Timeline
CBP Agriculture Specialist GS-0401-05 Step 10
U.S. Customs and Border Protection
01.2024 - Current
CBP Technician GS-1801-07 Step 10
U.S. Customs and Border Protection
09.2023 - 01.2024
Wildlife Inspector GS-1801-11 Step 1
United States Fish and Wildlife Service
11.2020 - 06.2023
Motor Vehicle Operator WG-5 Step 5
U.S Dept of Veteran Affairs
07.2019 - 11.2020
Firefighter
Northrop Grumman
02.2019 - 07.2019
Firefighter / EMT-Basic GS-0081-07 Step 1
U.S. Department of Veteran Affairs
01.2017 - 07.2018
Medical Supply Technician GS-0622-06 Step1
U.S. Dept of Veteran Affairs
07.2013 - 01.2017
Park Ranger/Dispatcher Seasonal GL-0025-05 Step 1
National Park Service
05.2010 - 09.2010
Forestry Technician Seasonal GS-0462-05 Step 1
National Park Service
05.2008 - 09.2009
B.S. - Recreation, Parks & Tourism, Natural Resource Management
University of Florida
A.A. -
Santa Fe Community College
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