Benjamin Finer
Wrightstown,WI
Summary
Talented professional highly skilled in handling electrical and mechanical diagnostics, installations, repairs and training. Excellent leadership, motivational and communication talents. Recognized consistently for outstanding performance, customer service and quality work.
Overview
10
10
years of professional experience
Work History
Senior Field Service Technician
Healthy Home Heating
03.2021 - Current
- Operated hand tools and power equipment according to company safety procedures.
- Discussed and recommended service options with customers and explained costs involved.
- Provided troubleshooting and repair support to over [Number] customers weekly.
- Performed annual service visits and completed preventive maintenance on systems.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Diagnosed errors and determined proper solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
Service Technician
Vans One Hour Heating And Cooling
08.2019 - 03.2021
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving equipment issues.
- Tested systems, noting issues and completing preventive maintenance.
Customer Service Representative
UnitedHealthcare
06.2017 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Representative
Humana
02.2014 - 06.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
ATF Administrator
Cabela's
05.2013 - 05.2014
- Maintained all records of firearm sales, purchases, and trades.
- Passed all record and inventory inspections.
- Shipped all firearms to authorized FFL dealers and stores.
- Updated website with active inventory.
- Reviewed and processed all purchases and background checks in accordance to state and federal guidelines.
Education
No Degree - Health And Human Performance
University of Wisconsin - River Falls
River Falls, WIHigh School Diploma -
East High School
Green Bay, WI06.2003
Skills
- Excellent Social Skills
- Materials Packing
- Professional and Courteous
- Preventative Maintenance
- Diagnosing Failures
- EPA Universal Certification
- Workflow Management
- Nate Core
Timeline
Senior Field Service Technician
Healthy Home Heating
03.2021 - Current
Service Technician
Vans One Hour Heating And Cooling
08.2019 - 03.2021
Customer Service Representative
UnitedHealthcare
06.2017 - 08.2019
Customer Service Representative
Humana
02.2014 - 06.2017
ATF Administrator
Cabela's
05.2013 - 05.2014
No Degree - Health And Human Performance
University of Wisconsin - River Falls
High School Diploma -
East High School
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