Benjamin Fitzgerald
Phoenix,AZ
Summary
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Verizon
02.2024 - 07.2024
- Sales-Focused Atmosphere
- Engaged with customers, either through face-to-face interactions or over the phone, to understand their needs and recommend Verizon products and services that best met those needs
- Identified opportunities to suggest additional products or services that complemented what the customer is purchasing
- Made outbound calls to potential customers
- Used persuasive communication skills to introduce Verizon's offerings, identify customer needs, and convert prospects into sales
- Welcomed customers warmly, offered assistance, and engaged with them to understand their needs
- Provided detailed information about products or services, including features, benefits, and pricing
- Managed customer complaints or issues effectively, seeking to resolve problems to the customer's satisfaction
- Worked closely with colleagues to share insights, strategize on sales approaches, and supported each other in meeting overall store goals and team targets
- Success is measured by various performance metrics, such as sales volume, conversion, gross profit, customer satisfaction scores, and call conversion rates.
Store Manager/Sales Manager
GNC - General Nutrition Center
05.2023 - 02.2024
- Oversaw the day-to-day operations of the store, ensuring everything runs smoothly
- Monitored inventory levels, managed stock replenishment, and ensured proper product placement and presentation
- Developed and implemented strategies to meet or exceed sales targets and store performance metrics
- Ensured the store was clean, organized, and well-maintained, adhering to health and safety regulations
- Recruited, hired, and trained staff, ensuring they are knowledgeable and capable of delivering excellent customer service
- Created and managed staff schedules to ensure adequate coverage during peak and off-peak hours
- Conducted performance evaluations, provided feedback, and addressed any issues related to staff performance or behavior
- Ensured high levels of customer satisfaction through exceptional service, resolving complaints, and addressing customer needs
- Assisted customers with product selection, provided recommendations, and handled complex transactions
- Tracked and analyzed sales data, prepared reports, and used insights to make informed decisions
- Oversaw cash management, including daily cash reconciliation and deposit procedures
- Implemented store promotions, sales events, and visual merchandising strategies to attract customers and boost sales
- Ensured products are strategically displayed to maximize visibility and sales
- Lead and supported my team, fostering a positive work culture and resolving conflicts effectively
- Rewarded employees that met sales expectations with weekly bonuses
- Communicated store performance, issues, and updates to upper management.
Retail Sales Associate
GNC - General Nutrition Center
09.2022 - 05.2023
- Consistently met monthly sales quotas, delivering exceptional customer service
- Exceeded sales targets by leveraging customer engagement to drive GNC brand purchases and membership upgrades
- Responsible for overseeing monthly store operations, including managing bank deposits and optimizing layout for enhanced functionality.
Marketing/Sales Internship
USA TODAY
05.2022 - 08.2022
- Tasked with presenting, promoting and selling products/services using solid arguments to existing and prospective clients
- Developed and maintained positive business and customer relationships
- Reached out to and engaged with more than one hundred leads/prospects daily via email and phone calls
- Responsible for setting up evaluation meetings with existing and future clients
- Secured weekly appointments for a Sales Executive, significantly elevating sales and consistently meeting quarterly targets.
Retail Sales Associate
GNC
09.2021 - 05.2022
- Consistently met monthly sales quotas, delivering exceptional customer service
- Exceeded sales targets by leveraging customer engagement to drive GNC brand purchases and membership upgrades
- Ensure products are strategically displayed to maximize visibility and sales
- Collaborate with other team members and or stores to achieve organizational goals and maintain consistency.
Paint/Prepper
Arizona's Best Family Painting
05.2021 - 08.2021
- Completed tasks such as masking, power washing, and painting to prepare for painting applications at personal residences and commercial properties
- Collaborated with customers to establish a customized painting job
- Facilitated supplies to various residential and commercial locations.
Administrative Assistant
Ross Brown Partners
03.2020 - 08.2020
- Organized and filed company documents for both on and off-site locations
- Assisted in communication between customers and agents.
Head Lifeguard/Swim Instructor
City of Phoenix
04.2016 - 08.2020
- Performed opening and closing procedures of the facility as directed through City of Phoenix policies
- Responsible for maintaining a safe and secure environment for families around the public pool
- Trained to handle risk in any case of emergency as directed by Phoenix EAP protocols
- Collaborated with fellow employees to successfully perform EAP protocols
- Taught and trained swim lessons and coached swim team.
Education
Bachelor of Science - Business Management
Northern Arizona University
Flagstaff, AZ12.2023
Skills
- Time Management
- Customer Needs Assessment
- Inventory Control
- Upselling
- Sports Coaching
- Leadership
- Front Desk
- Mentoring
- Customer Service (6 years)
- Digital Marketing
- Sales Management
- Store Management Experience
- Cold Calling
- Sales Development
- Order Processing
- Client Account Management
- Business Development
Certification
- CPR/AED, 01/2024
- Driver's License
Awards
- Dean's Scholarship Recipient, Northern Arizona University, 08/2019
- Most Valuable Employee of the Year, City of Phoenix Parks and Recreation, 08/2019
- Swim Team Captain, Shadow Mountain High School, 08/2019
Timeline
Sales Associate
Verizon
02.2024 - 07.2024
Store Manager/Sales Manager
GNC - General Nutrition Center
05.2023 - 02.2024
Retail Sales Associate
GNC - General Nutrition Center
09.2022 - 05.2023
Marketing/Sales Internship
USA TODAY
05.2022 - 08.2022
Retail Sales Associate
GNC
09.2021 - 05.2022
Paint/Prepper
Arizona's Best Family Painting
05.2021 - 08.2021
Administrative Assistant
Ross Brown Partners
03.2020 - 08.2020
Head Lifeguard/Swim Instructor
City of Phoenix
04.2016 - 08.2020
Bachelor of Science - Business Management
Northern Arizona University
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