Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Fitzwater

Benjamin Fitzwater

Development Assistant
Richmond,VA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

19
19
years of professional experience

Work History

Dollywood Museum

Dollywood Theme Park
10.2021 - 3 2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Provided detailed tours
  • Tracked attendance, supervised volunteers and greeted guests at museum events.

Travel Agent

National Travel Inc
10.2017 - 12.2020
  • Created travel itineraries and made adjustments to meet client specifications.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
  • Researched hotels and airfare options to best meet client needs and expectations.
  • Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.

Executive Assistant

Care Advantage, Inc.
02.2010 - 09.2014
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.

Flight Attendant

Tran State Airlines
03.2005 - 02.2010
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.

Human Resources Assistant

Target
10.2001 - 02.2005
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Organized and attended hiring events and participated in job fairs to network with potential candidates.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.

Education

High School Diploma -

Clay County High School
Clay, WV

Some College (No Degree) - Human Resources Management

Baker University
Phoenix, AZ

No Degree - Social Worker

West Virginia State University
Institute, WV

Skills

Friendly, Positive Attitude

Timeline

Dollywood Museum

Dollywood Theme Park
10.2021 - 3 2022

Travel Agent

National Travel Inc
10.2017 - 12.2020

Executive Assistant

Care Advantage, Inc.
02.2010 - 09.2014

Flight Attendant

Tran State Airlines
03.2005 - 02.2010

Human Resources Assistant

Target
10.2001 - 02.2005

High School Diploma -

Clay County High School

Some College (No Degree) - Human Resources Management

Baker University

No Degree - Social Worker

West Virginia State University

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Benjamin Fitzwater Development Assistant