Benjamin Fitzwater
Development Assistant
Richmond,VA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
19
19
years of professional experience
Work History
Dollywood Museum
Dollywood Theme Park
10.2021 - 3 2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Provided detailed tours
- Tracked attendance, supervised volunteers and greeted guests at museum events.
Travel Agent
National Travel Inc
10.2017 - 12.2020
- Created travel itineraries and made adjustments to meet client specifications.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Researched hotels and airfare options to best meet client needs and expectations.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Executive Assistant
Care Advantage, Inc.
02.2010 - 09.2014
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Set up meeting and event logistics for senior management and updated calendars.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
Flight Attendant
Tran State Airlines
03.2005 - 02.2010
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
Human Resources Assistant
Target
10.2001 - 02.2005
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Organized and attended hiring events and participated in job fairs to network with potential candidates.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Education
High School Diploma -
Clay County High School
Clay, WVSome College (No Degree) - Human Resources Management
Baker University
Phoenix, AZNo Degree - Social Worker
West Virginia State University
Institute, WVSkills
Friendly, Positive Attitude
Planning & Organizing
Customer Service
Reliable & Trustworthy
Timeline
Dollywood Museum
Dollywood Theme Park
10.2021 - 3 2022
Travel Agent
National Travel Inc
10.2017 - 12.2020
Executive Assistant
Care Advantage, Inc.
02.2010 - 09.2014
Flight Attendant
Tran State Airlines
03.2005 - 02.2010
Human Resources Assistant
Target
10.2001 - 02.2005
High School Diploma -
Clay County High School
Some College (No Degree) - Human Resources Management
Baker University
No Degree - Social Worker
West Virginia State University