Summary
Overview
Work History
Education
Skills
Timeline
Generic

Benjamin Flores

San Antonio

Summary

Developed strong communication and organizational skills in high-paced service and sales environment that was also competitive. Excelled at managing customer relationships and coordinating service activities to ensure satisfaction and efficiency. Knowledgeable hands on and hands off with experience working on cars for about 3 years.

Handle all types of customer service requirements in fast paced environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of mechanics + customers each day by delivering fast, knowledgeable support.

Overview

4
4
years of professional experience

Work History

Service Writer

Goodyear Auto Service Center
03.2024 - 03.2025
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Handled many local business accounts i.e. dealers, rental companies and body shops by providing pricing availably, product availability and wait times.
  • Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
  • Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
  • Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Service Associate

Big O Tires
10.2022 - 08.2023
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Trained new personnel regarding company operations, policies, and services as a sales associate coming from a technician
  • met a bi-weekly quota of selling 70 tires consistently and 14,000 in services while maintaining a 78.1 percent gross profit.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Processed part orders and delivery from many vendors and dealerships.

Sales and Service Specialist

Firestone Auto Care
08.2021 - 03.2022
  • Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
  • Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
  • completed 10 flag hours weekly by performing oil changes, inspections, and tire installation
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.

Education

GED -

South San High School
San Antonio
05-2019

Skills

  • Schedule coordination
  • Customer service
  • Automotive industry experience
  • Communicating with clients
  • Appointment scheduling
  • Estimating costs
  • Work order processing
  • Product knowledge
  • Technician tracking
  • Self motivation
  • Work prioritization

Timeline

Service Writer

Goodyear Auto Service Center
03.2024 - 03.2025

Service Associate

Big O Tires
10.2022 - 08.2023

Sales and Service Specialist

Firestone Auto Care
08.2021 - 03.2022

GED -

South San High School
Benjamin Flores