Benjamin Fowler
Joplin
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
21
21
years of professional experience
Work History
Downtown Advisory Board Chair
City of Pittsburg, KS
01.2024 - Current
- Cultivated relationships with external partners to expand organizational reach and collaborative opportunities.
Director Of Operations
Main Street Axe Company
09.2019 - Current
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
Director Of Operations
Main Street Axe Company
09.2018 - Current
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Director Of Operations
Main Street Axe Company
09.2018 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
Downtown Advisory Board Member
City of Pittsburg, KS
01.2023 - 04.2024
- Promoted transparency within board operations by actively engaging in open communication channels among all members.
Director Of Food And Beverage
Crestwood Country Club
11.2017 - 09.2018
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
- Cultivated partnerships with local vendors to source high-quality ingredients at competitive prices.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
Operations Manager
Sodexo
09.2016 - 11.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Director Of Dining Services
Avery Management Group, Inc.
09.2014 - 09.2016
- Managed budget effectively, reducing unnecessary expenses while maintaining quality standards.
- Boosted customer satisfaction ratings by consistently delivering high-quality food and service.
- Fostered a positive work environment by cultivating strong teamwork amongst all departments.
- Conducted regular performance evaluations of staff members, providing constructive feedback for professional growth success.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Assistant General Manager
Native Foods Café
12.2013 - 04.2014
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
Director of Food & Beverage
StoneRidge Country Club
08.2012 - 12.2012
- Launched successful special events programming to drive additional revenue streams during off-peak times.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
Restaurant Manager
Cohn Restaurant Group
10.2011 - 08.2012
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Food & Beverage Manager
The Grand Del Mar
12.2008 - 10.2011
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
Food Server & Private Dining Server
Thomas Keller Restaurant Group
06.2006 - 06.2007
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
Cook
Kansas State University
07.2005 - 06.2006
- Prepared meals for students and varsity athletic teams
Private Dining & Special Events Server
TAO Nightclub
09.2004 - 04.2005
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Food Server & Pastry Cook
Thomas Keller Restaurant Group
08.2004 - 04.2005
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Trained new servers in customer service best practices, elevating overall team's performance.
Cook
Canyon Ranch
02.2004 - 08.2004
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Education
Bachelors of Professional Studies - Culinary Arts Management
The Culinary Institute of America
Hyde Park, NY11.2008
Skills
- Customer Service Management
- Coaching
- Staff Development
- Strategic leadership
- Operational Efficiency
- Multitasking Abilities
- Reliability
Currentposition
Director of Operations at Main Street Axe Company
Timeline
Downtown Advisory Board Chair
City of Pittsburg, KS
01.2024 - Current
Downtown Advisory Board Member
City of Pittsburg, KS
01.2023 - 04.2024
Director Of Operations
Main Street Axe Company
09.2019 - Current
Director Of Operations
Main Street Axe Company
09.2018 - Current
Director Of Operations
Main Street Axe Company
09.2018 - Current
Director Of Food And Beverage
Crestwood Country Club
11.2017 - 09.2018
Operations Manager
Sodexo
09.2016 - 11.2017
Director Of Dining Services
Avery Management Group, Inc.
09.2014 - 09.2016
Assistant General Manager
Native Foods Café
12.2013 - 04.2014
Director of Food & Beverage
StoneRidge Country Club
08.2012 - 12.2012
Restaurant Manager
Cohn Restaurant Group
10.2011 - 08.2012
Food & Beverage Manager
The Grand Del Mar
12.2008 - 10.2011
Food Server & Private Dining Server
Thomas Keller Restaurant Group
06.2006 - 06.2007
Cook
Kansas State University
07.2005 - 06.2006
Private Dining & Special Events Server
TAO Nightclub
09.2004 - 04.2005
Food Server & Pastry Cook
Thomas Keller Restaurant Group
08.2004 - 04.2005
Cook
Canyon Ranch
02.2004 - 08.2004
Bachelors of Professional Studies - Culinary Arts Management
The Culinary Institute of America
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