Benjamin Freeman
Alameda,CA
Summary
Experienced security analyst with over seven years of expertise in managing security teams and ensuring the safety of high-profile environments. Proficient with a wide range of security software and tools, including CAD systems, RMS, and EMD software. Skilled in crisis management, risk analysis, and incident response, with a proven ability to lead teams in high-pressure situations globally. Strong communicator with excellent relationship-building skills with law enforcement, government agencies, and other stakeholders. Seeking to leverage my experience to strengthen your organization's.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Northeastern University Police Department
Oakland, CA
09.2023 - Current
- Supervised and coordinated daily dispatch operations, including call-taking, radio communication, and incident management.
- Led dispatch staff by ensuring adherence to departmental policies and procedures, conducting performance evaluations, providing feedback, and facilitating training programs.
- Managed scheduling, staffing assignments, and resource allocation to maintain optimal operational efficiency.
- Collaborated with law enforcement, fire departments, and emergency medical services to coordinate emergency responses, and ensure effective communication.
- Implemented and maintained dispatch protocols to ensure compliance with legal and regulatory requirements.
- Responded to critical incidents and emergencies, providing guidance and support to dispatch staff, while maintaining composure during high-stress situations.
- Worked collaboratively with dispatchers and emergency responders to ensure seamless coordination of resources and information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Global Security Operation Center & Analyst Lead
Sony PlayStation
Foster City, CA
02.2016 - 08.2023
- Developed protocols and practices to assess and mitigate threats, resulting in a 50% reduction in security incidents over three years.
- Responded to life safety incidents, including medical emergencies, safety hazards, and natural disasters, coordinating with police, fire, and EMS personnel.
- Developed relationships with domestic and international law enforcement, government counterparts, and private-sector peers to enhance security and crisis response.
- Utilized internal and external data sources to monitor risks that could impact company assets, facilities, and personnel.
- Motivated, coached, and trained GSOC analysts and operators to improve team performance and response times.
- Monitored travel safety and security for company employees.
- Investigated alarms and initiated appropriate responses, dispatching security officers, or alerting Fire Services, or Police as needed.
- Conducted individual training sessions for employees in Microsoft Office, Windows Server, and Amazon Web Services.
- Mapped industry-standard design patterns to the existing codebase to derive a component architecture model of the CISN display system.
- Audited networks and security systems to identify vulnerabilities.
Security Site Manager
U.S Security Associates − Port of Oakland
Oakland, CA
05.2015 - 01.2016
- Supervised surveillance to detect irregularities or safety hazards.
- Managed property removal protocols, ensuring compliance with client security standards.
- Provided professional assistance to customers, employees, and visitors.
- Directed emergency response by contacting the police and fire departments, and providing first aid and CPR as needed.
- Managed patrols of buildings and grounds to protect company assets from theft or damage.
- Enforced security and safety procedures, ensuring compliance with company rules and regulations.
- Directed and guided team members on effective responses to various scenarios.
- I took charge during emergency situations by contacting the police and fire departments, and administering first aid and CPR until help arrived.
- Supervised patrols of buildings and grounds to protect company assets from theft or damage.
- Enforced established security and safety procedures, including company rules, policies, and regulations.
- Managed team schedules, ensuring coverage requirements were met while considering individual availability and unique knowledge of each officer.
Security Specialist Manager
Securitas
San Francisco, CA
01.2013 - 03.2015
- Managed daily security operations, ensuring adherence to established protocols and industry standards.
- Oversaw access control for employees, contractors, and visitors, ensuring proper credentialing and security clearance.
- Conducted comprehensive security evaluations for employees, baggage, and shipments, ensuring compliance with regulations and security protocols.
- Administered and maintained the credentialing process for all site employees, consultants, and subcontractors.
- Led risk assessments and identified vulnerabilities, implementing appropriate countermeasures to enhance site security.
- Coordinated with local law enforcement and emergency services during security breaches or incidents, ensuring a swift resolution.
- Analyzed system risks and vulnerabilities to identify and implement appropriate security countermeasures and incidents.
Education
B.A. - Criminal Justice
California State University
Hayward, CA05.2015
A.A. - General Studies
College of Alameda
Alameda, CA03.2013
High school diploma -
Encinal High School
Alameda, CA06.2011
Skills
Security and Operational Skills
- Risk Analysis
- Incident Response
- Vulnerability Research
- 911 Dispatching
- Security Information and Event Management (SIEM) Tools
- Radio Communication Systems
- Security Tools and Systems (CAD Systems, SIEM Tools, Radio Communication Systems)
Technical Skills
- Microsoft Office Suite
- Google Workspace
- Linux
- Mapping and Geographic Information Systems (GIS)
- Amazon Web Services (AWS)
Certification
Certifications
- AED Certification
- First Aid Certification
- CPR Certification
- PERC Card
- Guard Card
- Armed Guard License
- Police-One Certificate
- Information Security
- ASIS International (CPP)
- American Red Cross (EMR)
- Crisis Management & Disaster Recovery (CMDR)
- OSHA Workplace Violence Prevention
Timeline
Public Safety Dispatcher
Northeastern University Police Department
09.2023 - Current
Global Security Operation Center & Analyst Lead
Sony PlayStation
02.2016 - 08.2023
Security Site Manager
U.S Security Associates − Port of Oakland
05.2015 - 01.2016
Security Specialist Manager
Securitas
01.2013 - 03.2015
B.A. - Criminal Justice
California State University
A.A. - General Studies
College of Alameda
High school diploma -
Encinal High School
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