Summary
Overview
Work History
Education
Skills
Articles Written
Activities
Timeline
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Benjamin Frey

Maryville,TN

Summary

Diligent College Student focused on Communications and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Motivated Journalism student seeking work in Communications and writing to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Overview

13
13
years of professional experience

Work History

Front End Associate

Target
Maryville, TENNESSEE
08.2024 - Current
  • Monitored and maintained the front-end area to ensure safety and prevent shoplifting.
  • Resolved customer complaints, guided them, and provided relevant information.
  • Collaborated closely with coworkers on special projects or tasks as assigned by manager.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Bagged or packaged purchases and wrapped gifts.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Consistently met all performance goals set by management.
  • Greeted customers warmly and directed them to appropriate store sections.
  • Maintained clean and clutter-free front-end area.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers warmly upon arrival and identified their needs.
  • Kept checkout areas clean, organized, and replenished with necessary supplies.

Shift Manager

Donatos Pizza
Knoxville, Tennessee
07.2023 - 08.2024
  • Inspected work areas regularly for cleanliness and organization standards
  • Managed daily cash intake by counting out registers and tabulating profits
  • Conferred with management and subordinates to resolve problems or complaints
  • Identified needs of customers promptly and efficiently
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities

Returns Processor

Restoration Hardware
West Jefferson, OH
08.2021 - 08.2022
  • Reviewed incoming returns for accuracy and completeness to ensure compliance with company policies
  • Processed damaged goods and coordinated with vendors for replacements or repairs
  • Created reports on returned products, tracking trends in returns and analyzing their impact on the business
  • Received, logged, and tracked all returned items according to established procedures

Client Care Specialist

Pet Medical Center
Westerville, OH
04.2021 - 07.2021
  • Provided customer service to clients via telephone and email
  • Maintained professional communication with clients throughout the entire resolution process
  • Compiled feedback from customers on product satisfaction, quality, and usability

Assistant Manager

Dairy Queen
Hilliard, OH
05.2012 - 05.2020
  • Maintained up-to-date knowledge of company products and services
  • Organized training sessions for new hires to familiarize them with the workplace environment
  • Communicated regularly with customers to gain insights into their needs
  • Collaborated with store manager to develop strategies for achieving sales and profit goals

Education

Bachelor of Science - Sports Communication

The University of Tennessee
Knoxville, TN
05.2025

Skills

  • Team Development
  • Schedule Oversight
  • Team Building
  • Verbal and Written Communication
  • Payment Processing
  • Research
  • Training and Mentoring
  • Documentation and Reporting
  • Mentoring and Coaching
  • Opening and Closing Procedures
  • Feature Writing
  • Poetry Writing

Articles Written

  • Emily Dickinson and her love for nature, https://drive.google.com/file/d/1OOVk3F73G48pRjvFArIRjxK3ySpAOPs5/view?usp=drive_link
  • Kansas City shows their royalty in furious comeback win, https://drive.google.com/file/d/1KhVNNkxhO4cxREZNxNScM0LTcOQAf8JL/view?usp=drive_link
  • Tennessee Volleyball continues to find success, https://drive.google.com/file/d/1z87igjMFD-vM0Ae8ZZxoP5u8AuYDJyYI/view?usp=drive_link
  • Vols sluggish in win over Austin Peay, https://drive.google.com/file/d/1l7D5kZazxtiZzPLba-7EMk5aD9UbbHQF/view?usp=drive_link
  • Come On In, https://torchbearer.utk.edu/2024/10/come-on-in/
  • More Than Football, https://torchbearer.utk.edu/2024/05/more-than-football/
  • Your Inner Austen, https://torchbearer.utk.edu/2024/05/your-inner-austen/

Activities

  • Peer Mentor, Assisted instructor in monitoring a first-year programs class. Mentored and supported first year students in one-on-one meetings to provide them with personal experience and advice to support their student success., Fall 2023
  • Intern, Wrote articles, researched, interviewed for stories written, created social media spotlights for the university’s Instagram, X, and Facebook.
  • Published Poems, Published two poems in The Phoenix literary magazine at the university.

Timeline

Front End Associate

Target
08.2024 - Current

Shift Manager

Donatos Pizza
07.2023 - 08.2024

Returns Processor

Restoration Hardware
08.2021 - 08.2022

Client Care Specialist

Pet Medical Center
04.2021 - 07.2021

Assistant Manager

Dairy Queen
05.2012 - 05.2020

Bachelor of Science - Sports Communication

The University of Tennessee

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Benjamin Frey