Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Friddell

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

4
4
years of professional experience

Work History

F&B Operations Voyager

Marriott International
06.2023 - Current
  • Oversaw the daily operation of 5 F&B outlets on a daily basis including 3 restaurants, room service, and a market café.
  • Enhanced guest satisfaction levels by consistently providing exceptional dining experiences through attentive service and high-quality food offerings.
  • Maintained a yearly beverage cost of 17.9% across all outlets.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Developed and executed the strategic plan including budget administration and preparation, forecasting, profit and loss accountability, cost control and inventories.
  • Streamlined F&B operations by implementing efficient inventory management systems and staff scheduling procedures.

Afterhours Broker

Universal Capacity Solutions
06.2022 - 05.2023
  • Sole afterhours broker, responsible for negotiating rates and selling freight via email.
  • Collaborated with 6 different regions to achieve goals.
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication.
  • Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.

Lead Server

The Bistro
09.2020 - 05.2022
  • Presented and informed customers of daily specials and features.
  • Resolved any opportunities in both the kitchen and dining room.
  • Trained 7 new and experienced servers to uphold the company's standards.
  • Enhanced guest satisfaction by anticipating the guests needs and providing personalized service.

Education

International Business Management - Supply Chain Operations

Western Kentucky University
Bowling Green, KY
05.2023

Skills

  • Food presentation
  • Menu development
  • Wine Knowledge
  • Labor Management
  • Cost Control
  • Ordering Supplies
  • Operations Oversight

Timeline

F&B Operations Voyager

Marriott International
06.2023 - Current

Afterhours Broker

Universal Capacity Solutions
06.2022 - 05.2023

Lead Server

The Bistro
09.2020 - 05.2022

International Business Management - Supply Chain Operations

Western Kentucky University

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Benjamin Friddell